PENGARUH SERVANT LEADERSHIP, KEPUASAN KEJA DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Studi pada Karyawan di PT. Yabeta)

KUSNAWATI, SELVIANA DWI (2019) PENGARUH SERVANT LEADERSHIP, KEPUASAN KEJA DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Studi pada Karyawan di PT. Yabeta). S1 thesis, Universitas Mercu Buana.

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Abstract

This study aims to determine the effect of servant leadership, job satisfaction, and organizational commitment on employee organizational citizenship behavior at PT. Yabeta. The object of this research is the permanent employees of the PT. Yabeta. The study sample consisted of 62 respondents with saturated sampling method. The sampling technique in this study was a questionnaire and the data sources used were primary data. The analysis of the data used is quantitative descriptive analysis. Data analysis was performed using Partial Least Square (PLS) analysis with the SmartPLS 3.0 program. The results of the study showed that The results showed that servant leadership had a positive and significant effect on organizational citizenship behavior, while job satisfaction not effect on organizational citizenship behavior, and organizational commitment had a positive and significant effect on organizational citizenship behavior. Therefore, the accepted assumption is that there are two independent variables that support the hypothesis and one independent variable that does not support the hypothesis. Keywords: servant leadership, job satisfaction, organizational commitment, organizational citizenship behavior Penelitian ini bertujuan untuk mengetahui servant leadership, kepuasan kerja, dan komitmen organisasi terhadap organizational citizenship behavior (Studi pada Karyawan PT. Yabeta). Objek pada penelitian ini adalah karyawan tetap di PT. Yabeta. Sampel penelitian terdiri dari 62 responden dengan metode sampling jenuh. Teknik pengambilan sampel dalam penelitian ini adalah kuisioner dan sumber data yang digunakan adalah data primer. Analisis data yang digunakan adalah anaslisis deskriptif kuantitatif. Analisis data dilakukan dengan menggunakan analisis Partial Least Square (PLS) dengan program SmartPLS 3.0. Hasil penelitian menunjukkan bahwa servant leadership berpengaruh positif dan signifikan terhadap organizational citizenship behavior, sedangkan kepuasan kerja tidak berpengaruh terhadap organizational citizenship behavior dan komitmen organisasi berpengaruh positif dan signifikan terhadap organizational citizenship behavior. Oleh karena itu, asumsi yang diterima adalah ada dua variabel independen yang mendukung hipotesis dan satu variabel independen yang tidak mendukung hipotesis. Kata kunci: servant leadership, kepuasan kerja, komitmen organisasi, organizational citizenship behavior

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 19 859
NIM/NIDN Creators:	43115110170
Uncontrolled Keywords:	servant leadership, kepuasan kerja, komitmen organisasi, organizational citizenship behavior
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan 300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 303 Social Process/Proses Sosial > 303.3 Coordination and Control/Koordinasi dan Kontrol > 303.34 Leadership/Kepemimpinan 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.1 Organizations/Manajemen Organisasi 800 Literatures/Kesusastraan > 800. Literatures/Kesusastraan > 801 Philosophy and Theory of Literatures/Filsafat dan Teori Kesusastraan > 801.3 Value, Influence, Effect/Nilai, Pengaruh, Efek
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Dede Muksin Lubis
Date Deposited:	31 May 2022 06:21
Last Modified:	17 Apr 2023 01:16
URI:	http://repository.mercubuana.ac.id/id/eprint/62368

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