APLIKASI SISTEM INFORMASI TICKETING HELPDESK BERBASIS WEB (Studi Kasus Di Pt. Mitsui Leasing)

WIJAYANTO, RIO (2019) APLIKASI SISTEM INFORMASI TICKETING HELPDESK BERBASIS WEB (Studi Kasus Di Pt. Mitsui Leasing). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The Helpdesk app has been used by many companies and agencies. This application is considered to facilitate technician work technically. In addition the Heldesk application can facilitate the user in reporting damaged facilities, so that technicians can directly identify the damage to the facility appropriately. every damaged facility is still recorded manually and does not have a track record of damage so that technicians become difficulty in repairing damaged facilities. This causes learning activities to be disturbed by damaged facilities. This Helpdesk application will facilitate students in reporting damage and facilitate technicians in managing damaged facilities, This Helpdesk application will also facilitate students in reporting damage to the facility to be directly in the response by a technician quickly Keywords: problem, handling, solution Aplikasi Helpdesk telah digunakan oleh banyak perusahaan dan instansi. Aplikasi ini dinilai dapat memudahkan pekerjaan teknisi secara teknis. Selain itu aplikasi Helpdesk dapat memudahkan user dalam melaporkan fasilitas yang rusak, sehingga teknisi dapat langsung mengidentifikasi kerusakan fasilitas secara tepat. setiap fasilitas rusak masih didata secara manual dan tidak memiliki rekam jejak kerusakan sehingga teknisi menjadi kesulitan dalam melakukan perbaikan fasilitas rusak. Hal ini menyebabkan kegiatan belajar menjadi terganggu oleh fasilitas yang rusak. Aplikasi Helpdesk ini akan memudahkan mahasiswa dalam melaporkan kerusakan serta memudahkan teknisi dalam mengelola fasilitas rusak, Aplikasi Helpdesk ini juga akan memudahkan mahasiswa dalam melakukan pelaporan kerusakan fasilitas agar dapat langsung di respon oleh teknisi secara cepat Kata Kunci : masalah, penanganan, solusi.

Item Type: Thesis (S1)
Call Number CD: FIK/SI. 19 002
NIM: 41813120218
Uncontrolled Keywords: masalah, penanganan, solusi.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.5 General Purpose Application Programs/Program Aplikasi dengan Kegunaan Khusus
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 006 Special Computer Methods/Metode Komputer Tertentu > 006.7 Multimedia Systems/Sistem-sistem Multimedia > 006.75 Social Multimedia/Multimedia Social > 006.752 Blogs/Blog, Web Blog
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 651 Office Services/Layanan Kantor > 651.8 Computer Application for Office Management/Aplikasi Komputer untuk Manajemen Perkantoran
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data]
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data] > 658.05 Data Processing Computer Applications/Pengolahan Data Aplikasi Komputer
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Dede Muksin Lubis
Date Deposited: 27 Nov 2019 06:01
Last Modified: 08 Jan 2020 01:16
URI: http://repository.mercubuana.ac.id/id/eprint/52273

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