SUSILAWATI, SITI (2021) PENGARUH AKTIVITAS KOMUNIKASI PEMASARAN MEDIA SOSIAL INSTAGRAM, DESTINATION IMAGE TERHADAP DESTINATION BRAND EQUITY (Survey: Destination Obyek Wisata Bahari Ujung Kulon dan Anak Krakatau, Banten). S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This study aims to determine the effect of Instagram social media marketing communication activities and destination image on destination brand equity. The image of a destination is a determining factor in vacation choices for tourists. Tourists get information about the image of a tourist attraction from marketing communications on social media Instagram so that the information available on this social media attracts tourists to come on vacation. Furthermore, the research methodology uses quantitative methods, sampling techniques using simple random sampling and the research questionnaire was filled by 96 respondents. Quantitative data analysis uses multiple linear regression method. The results showed (1) Instagram social media marketing communication activities have a significant effect on destination brand equity. (2) destination image has a significant effect on destination brand equity. (3) Instagram social media marketing communication activities and destination image together have a significant effect on destination brand equity. The conclusion of destination image research provides the results of the strongest and most significant influence on destination brand equity than Instagram social media marketing communication activities. This is because a positive and good image is the main attraction for tourists to come on vacation and is also a prerequisite for a successful marketing communication strategy. Keywords : social media marketing communication, destination image, brand equity, Ujung Kulon, Banten Penelitian ini bertujuan untuk mengetahui pengaruh aktivitas komunikasi pemasaran media sosial Instagram dan destination image terhadap destination brand equity. Image dari suatu destinasi merupakan faktor penentu dalam pilihan liburan bagi wisatawan. Wisatawan memperoleh informasi tentang image obyek wisata dari komunikasi pemasaran di media sosial instagram sehingga informasi yang tersedia di media sosial tersebut memberikan daya tarik wisatawan untuk datang berlibur. Selanjutnya, pada metodologi penelitian menggunakan metode kuantitatif, teknik sampling menggunakan simple random sampling dan kuesioner penelitian telah diisi oleh 96 responden. Analisis data kuantitatif menggunakan metode regresi linear berganda. Hasil penelitian menunjukkan (1) aktivitas komunikasi pemasaran media sosial Instagram berpengaruh signifikan terhadap destination brand equity. (2) destination image berpengaruh signifikan terhadap destination brand equity. (3) aktivitas komunikasi pemasaran media sosial Instagram dan destination image secara bersama-sama berpengaruh signifikan terhadap destination brand equity. Kesimpulan penelitian destination image memberikan hasil pengaruh yang paling kuat dan signifikan terhadap destination brand equity daripada aktivitas komunikasi pemasaran media sosial Instagram. Hal ini dikarenakan image yang positif dan bagus menjadi daya tarik utama wisatawan untuk datang berlibur dan sekaligus sebagai prasyarat untuk strategi komunikasi pemasaran yang sukses. Kata Kunci : komunikasi pemasaran media sosial, destination image, brand equity, Ujung Kulon, Banten
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