THE MEDIATING ROLE OF ORGANIZATIONAL COMMITMENT ON THE EFFECTS OF LEADERSHIP AND WORK STRESS ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (STUDY AT BANK BCA, KCU BUMI SERPONG DAMAI)

PUTRI, FIONY AAQILA (2024) THE MEDIATING ROLE OF ORGANIZATIONAL COMMITMENT ON THE EFFECTS OF LEADERSHIP AND WORK STRESS ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (STUDY AT BANK BCA, KCU BUMI SERPONG DAMAI). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to analyze the influence of Leadership and Work Stress on Organizational Citizenship Behavior through Organizational Citizenship Behavior as intervening variable. The population in this study were 155 permanent employees of Bank BCA KCU Bumi Serpong Damai. The sampling method used a non-probability sampling technique and saturated sampling. A questionnaire was distributed to 188 employees of Bank BCA KCU Bumi Serpong Damai, with the rate of return 82% or 155 respondents. Methods of data collection using survey methods, with the research instrument of a questionnaire. The data analysis used is descriptive analysis by analyzing the data through the Partial Least Square (PLS) application with the SmartPLS 3.0 program. The results of this study indicate that in Bank BCA KCU Bumi Serpong Damai: (1) Leadership has a positive and significant effect on organizational citizenship behavior, (2) Leadership has a positive and significant effect on organizational commitment, (3) Work stress has a negative and significant effect on organizational citizenship behavior, (4) Work stress has a negative and significant effect on organizational commitment, (5) Organizational commitment has a positive and significant effect on organizational citizenship behavior, (6) Organizational commitment can mediate the leadership on organizational citizenship behavior, (7) Organizational commitment can mediate the work stress on organizational citizenship behavior. Keywords: Bank BCA, Leadership, Work Stress, Organizational Commitment, Organizational Citizenship Behavior

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 24 278
Call Number:	SE/31/24/210
NIM/NIDN Creators:	43120010043
Uncontrolled Keywords:	Bank BCA, Leadership, Work Stress, Organizational Commitment, Organizational Citizenship Behavior
Subjects:	100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja 300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 303 Social Process/Proses Sosial > 303.3 Coordination and Control/Koordinasi dan Kontrol > 303.34 Leadership/Kepemimpinan 300 Social Science/Ilmu-ilmu Sosial > 320 Political dan Government Science/Ilmu Politik dan Ilmu Pemerintahan > 323 Civil Rights/Hak-hak Warga Sipil, Hak-hak Warga Negara > 323.6 Citizenship/Kewarganegaraan 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	khalimah
Date Deposited:	21 Aug 2024 04:31
Last Modified:	21 Aug 2024 04:31
URI:	http://repository.mercubuana.ac.id/id/eprint/90470

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