OKTAVIYANI, SARI (2019) PERHITUNGAN TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEKS DAN SERVICE QUALITY DI PT VOFFICE INDONESIA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
PERHITUNGAN TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEKS DAN SERVICE QUALITY DI PT VOFFICE INDONESIA
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