RUSNO, RUSNO (2007) PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PENUMPANG PADA BADAN LAYANAN UMUM TRANSJAKARTA BUSWAY KORIDOR I (BLOK M - KOTA) DI JAKARTA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PENUMPANG PADA BADAN LAYANAN UMUM TRANSJAKARTA BUSWAY KORIDOR I (BLOK M - KOTA) DI JAKARTA
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