PENGARUH STRES, KEPUASAN, DAN LINGKUNGAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN PADA PT SOBAT BANGUN TELCO

SULISTIANI, SULISTIANI (2023) PENGARUH STRES, KEPUASAN, DAN LINGKUNGAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN PADA PT SOBAT BANGUN TELCO. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This research aims to determine the influence of work stress, job satisfaction, and work environment on Organizational Citizenship Behavior (OCB). The population in this study were 57 employees of PT Sobat Bangun Telco. This research was conducted on 57 respondents using a quantitative approach. Determination of sample size using saturated sample techniques. The data collection method uses a survey method with the research instrument being a questionnaire. The data analysis method used in this research is the Structural Equation Model (SEM) – Partial Least Square (PLS) with the Smart-PLS analysis tool. The results of this research show that work stress has a negative and significant effect on Organizational Citizenship Behavior (OCB), job satisfaction has a positive and significant effect on Organizational Citizenship Behavior (OCB), and the work environment has a positive and significant effect on Organizational Citizenship Behavior (OCB). Keywords: Job Stress, Job Satisfaction, Work Environment, Organizational Citizenship Behavior (OCB). Penelitian ini bertujuan untuk mengetahui pengaruh stres kerja, kepuasan kerja , dan lingkungan kerja terhadap Organizational Citizenship Behavior (OCB). Populasi dalam penelitian ini adalah 57 karyawan PT Sobat Bangun Telco. Penelitian ini dilakukan kepada 57 responden dengan menggunakan pendekatan kuantitatif. Penentuan ukuran sampel menggunakan teknik sampel jenuh. Metode pengumpulan data menggunakan metode survei dengan instrumen penelitian adalah kuesioner. Metode analisis data yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) – Partial Least Square (PLS) dengan alat analisis Smart-PLS. Hasil penelitian ini menunjukan bahwa stres kerja berpengaruh negatif dan signifikan terhadap Organizational Citizenship Behavior (OCB), kepuasan kerja berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB), dan lingkungan kerja berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Kata Kunci: Stres Kerja, kepuasan Kerja, lingkungan kerja, Organizational Citizenship Behavior (OCB).

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 23 455
Call Number: SE/31/23/483
NIM/NIDN Creators: 43119120081
Uncontrolled Keywords: Stres Kerja, kepuasan Kerja, lingkungan kerja, Organizational Citizenship Behavior (OCB).
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 155 Differential and Developmental Psychology/Psikologi Diferensial dan Psikologi Perkembangan > 155.9 Environmental Psychology/Psikologi Lingkungan > 155.9042 Stress/Stres, Tekanan Jiwa
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
300 Social Science/Ilmu-ilmu Sosial > 350 Public Administration and Military Science/Administrasi Negara dan Ilmu Kemiliteran > 354 Administration of Economy/Departemen Perekonomian > 354.3 Administration of Environment and Natural Resources/Administrasi Lingkungan dan Sumber Daya Alam
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 363 Other Social Problems and Services/Masalah dan Layanan Sosial Lainnya > 363.7 Enviromental Problems/Permasalahan Lingkungan
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: khalimah
Date Deposited: 29 Nov 2023 07:22
Last Modified: 29 Nov 2023 07:22
URI: http://repository.mercubuana.ac.id/id/eprint/84373

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