PENGARUH KONFLIK PERAN, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP TURNOVER INTENTION KARYAWAN ( Studi Kasus Pada PT Astra Aviva Life divisi telemarketing)

PRASETYA, BUDI (2019) PENGARUH KONFLIK PERAN, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP TURNOVER INTENTION KARYAWAN ( Studi Kasus Pada PT Astra Aviva Life divisi telemarketing). S1 thesis, Universitas Mercu Buana.

Preview	Text (HALAMAN COVER) 01] JUDUL.pdf Download (128kB) | Preview
Preview	Text (ABSTRAK) 04] ABSTRAK.pdf Download (48kB) | Preview
Preview	Text (LEMBAR PERNYATAAN) 03] LEMBARAN PERNYATAAN SENDIRI.pdf Download (119kB) | Preview
Preview	Text (LEMBAR PENGESAHAN) 02] LEMBAR PENGESAHAN SKRIPSI YANG BENAR.pdf Download (124kB) | Preview
Preview	Text (KATA PENGANTAR) 05] KATA PENGANTAR.pdf Download (121kB) | Preview
Preview	Text (DAFTAR ISI) 06] DAFTAR ISI.pdf Download (94kB) | Preview
Preview	Text (DAFTAR TABEL) 07] DAFTAR TABEL.pdf Download (91kB) | Preview
Preview	Text (DAFTAR GAMBAR) 08] DAFTAR GAMBAR.pdf Download (60kB) | Preview
Preview	Text (DAFTAR LAMPIRAN) 09] DAFTAR LAMPIRAN.pdf Download (85kB) | Preview
	Text (BAB 1) 10] BAB I.pdf Restricted to Registered users only Download (153kB)
	Text (BAB 2) 11] BAB II.pdf Restricted to Registered users only Download (217kB)
	Text (BAB 3) 12] BAB III.pdf Restricted to Registered users only Download (133kB)
	Text (BAB 4) 13] BAB IV.pdf Restricted to Registered users only Download (415kB)
	Text (BAB 5) 14] BAB V.pdf Restricted to Registered users only Download (70kB)
	Text (DAFTAR PUSTAKA) 15] DAFTAR PUSTAKA.pdf Restricted to Registered users only Download (111kB)
	Text (LAMPIRAN) 16] LAMPIRAN.pdf Restricted to Registered users only Download (504kB)

Abstract

This study is to determine the effect of conflict, job satisfaction and organizational commitment on turnover intention of PT. Astra Aviva Life. The object of this research is a company that works at PT. Indonesian Reinsurance Monument. This research was conducted on 78 respondents using quantitative descriptive. Determination of sample size using a saturated sample technique that is taking population meetings. Suggestions used in this study are Structural Equation Model (SEM) with Smart-PLS analysis tools. Therefore the results of this study state that the variable job satisfaction is positive and significant towards turnover intentions, job satisfaction is negative and significant towards turnover intentions and organizational commitment is negatively and significantly related to turnover intentions at PT. Astra Aviva Life in the telemarketing division. Keywords: Role Conflict, Job Satisfaction, Organizational Commitment, Turnover Intention Penelitian ini untuk mengetahui pengaruh konflik peran, kepuasan kerja dan komitmen organisasi terhadap turnover intention PT. Astra Aviva Life. Objek penelitian ini adalah karyawan yang bekerja pada PT. Tugu Reasuransi Indonesia. Penelitian ini dilakukan terhadap 78 responden dengan menggunakan pendekatan deskriptif kuantitatif. Penentuan ukuran sampel menggunakan teknik sampel jenuh yaitu mengambil keseluruhan populasi. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS. Oleh karena itu hasil penelitian ini menyatakan bahwa variabel kepuasan kerja berpengaruh positif dan signifikan terhadap turnover intention, kepuasan kerja berpengaruh negatif dan signifikan terhadap turnover intention dan komitmen organisasi berpengaruh negatif dan signifikan terhadap turnover intention pada karyawan PT. Astra Aviva Life di divisi telemarketing. Kata Kunci: Konflik Peran, Kepuasan Kerja, Komitmen Organisasi, Turnover Intention

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 19 760
NIM/NIDN Creators:	43115110105
Uncontrolled Keywords:	Konflik Peran, Kepuasan Kerja, Komitmen Organisasi, Turnover Intention
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan 100 Philosophy and Psychology/Filsafat dan Psikologi > 170 Ethics, Moral Philosophy/Etika, Filsafat Moral > 174 Occupational Ethics/Etika Jabatan, Etika Profesi > 174.1 Clergy/Etika Karyawan 300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Dede Muksin Lubis
Date Deposited:	09 Jun 2022 08:41
Last Modified:	09 Jun 2022 08:41
URI:	http://repository.mercubuana.ac.id/id/eprint/63029

Actions (login required)

View Item