PENGARUH STRES KERJA DAN BEBAN KERJA TERHADAP BURNOUT SERTA IMPLEMENTASINYA PADA TURNOVER INTENTION ERHA CLINIC KANTOR CABANG (BOGOR, DEPOK DAN MANGGA BESAR)

SAPUTRO, RIAN (2020) PENGARUH STRES KERJA DAN BEBAN KERJA TERHADAP BURNOUT SERTA IMPLEMENTASINYA PADA TURNOVER INTENTION ERHA CLINIC KANTOR CABANG (BOGOR, DEPOK DAN MANGGA BESAR). S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine and explain the effect of Job Stress and Workload on Burnout and its Implementation on Erha Clinic's Turnover Intention. Respondents 64 employees (entire population). Data collection is done through interviews and questionnaires. Data were analyzed using path analysis (SmartPls 3.0 software) and correlation matrix between dimensions (SmartPls 3.0 software). The results showed that: (1) Work Stress and Workload both partially and simultaneously affect Burnout; (2) Work stress, work load, and burnout partially or simultaneously affect Turnover Intention; (3) Burnout Mediates the Effect of Work Stress on Turnover Intention and (4) Burnout mediates the Effect of Workload on Turnover Intention. Based on the analysis of the correlation matrix between dimensions, to determine the level of work stress, which has a positive correlation with burnout, it is advisable to pay attention to behavioral symptoms and psychological symptoms of employees. Level of Workload that has a positive correlation with Burnout is recommended to pay attention to the dimensions of work time and mental load. Meanwhile, to reduce the level of Turnover Intention, which has a positive correlation with burnout, it is advisable to maintain and improve the dimensions of physical exhaustion, emotional exhaustion, self-actualization and depersonalization. Keywords: Turnover Intention, Burnout, Workload and Job Stress. Penelitian ini bertujuan untuk mengetahui dan menjelaskan pengaruh Stres Kerja dan Beban Kerja terhadap Burnout serta Implementasinya pada Turnover Intention Erha Clinic. Responden 64 karyawan (seluruh populasi). Pengumpulan data dilakukan melalui wawancara dan kuisioner. Data dianalisis menggunakan analisis jalur (software SmartPls 3.0) dan matrik korelasi antar dimensi (software SmartPls 3.0). Hasil penelitian menunjukan bahwa: (1) Stres Kerja dan Beban Kerja baik secara parsial maupun simultan berpengaruh terhadap Burnout; (2) Stres Kerja, Beban Kerja, dan Burnout secara parsial maupun simultan berpengaruh terhadap Turnover Intention ; (3) Burnout Memediasi Pengaruh Stres Kerja terhadap Turnover Intention dan (4) Burnout memediasi Pengaruh Beban Kerja terhadap Turnover Intention. Berdasarkan analisis matrik korelasi antar dimensi, untuk mengetahui tingkat Stres kerja, yang mempunyai korelasi positif dengan burnout maka disarankan untuk memperhatian gejala prilaku dan gejala psikologis karyawan. Tingkat Beban Kerja yang mempunyai korelasi positif dengan Burnout maka disarankan untuk pemperhatian dimensi-dimensi yaitu waktu kerja dan beban mental. Sedangkan untuk mengurangi tingkat Turnover Intention, yang mempunyai korelasi positif dengan burnout maka disarankan untuk mempertahankan dan meningkatkan dimensi-dimensi yaitu kelelahan fisik, kelelahan emosional, aktualisasi diri dan depersonalization. Kata kunci: Turnover Intention, Burnout, Beban Kerja, dan Stres Kerja.

Item Type: Thesis (S2)
Call Number CD: CD/551. 20 102
Call Number: TM/51/21/154
NIM/NIDN Creators: 55116120008
Uncontrolled Keywords: Turnover Intention, Burnout, Beban Kerja, dan Stres Kerja.
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja > 158.723 Job Burnout/Kelelahan Kerja
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.6 Employee Hours and Duties/Jam dan Tugas Karyawan
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Putra Arsy Anugrah
Date Deposited: 25 Apr 2022 07:34
Last Modified: 25 Apr 2022 07:34
URI: http://repository.mercubuana.ac.id/id/eprint/50696

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