PERANCANGAN APLIKASI IT HELPDESK BERBASIS WEB (STUDI KASUS PADA PT. AVANT SOLUSI SERVISPRO)

SUNTAPAR, HARRY (2018) PERANCANGAN APLIKASI IT HELPDESK BERBASIS WEB (STUDI KASUS PADA PT. AVANT SOLUSI SERVISPRO). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

PT. Avant Solusi Servispro is a company engaged in procurement of goods and services in IT. Currently PT. Avant Solutions Servispro does not have a systematic and structured complaint handling system or hepdesk resulting in duplicate complaint reports, unresponsive complaints reports, undocumented complaint reports that result in quality of service to customers. The purpose of writing this Final Project is to design an IT helpdesk application system that can provide solutions and an overview of the problems experienced by PT. Avant Servispro Solution. The method used in designing this application is SLDC (System Development Live Cyle) with prototype model and system design using UML (Unified Modeling Language) tools like Use Case Diagram, Activity Diagram and Class Diagram. Keywords: Helpdesk, Application Design, SDLC, UML, Prototype PT. Avant Solusi Servispro ialah perusahaan yang bergerak di pengadaan barang dan jasa khususnya di bidang IT. Saat ini PT. Avant Solusi Servispro belum memiliki sebuah sistem penanganan keluhan atau hepdesk yang sistematis dan terstruktur sehingga mengakibatkan adanya laporan keluhan yang terduplikasi, laporan keluhan yang tidak terespon , laporan keluhan yang tidak terdokumentasi yang berakibat pada kualitas pelayanan kepada customer. Tujuan dari penulisan Tugas Akhir ini ialah merancang sebuah sistem aplikasi IT helpdesk yang bisa memberikan solusi dan gambaran terhadap permasalahan yang dialami oleh PT. Avant Solusi Servispro. Metode yang digunakan dalam perancangan aplikasi ini adalah SLDC ( Sistem Development Live Cyle ) dengan model prototype dan desain sistem menggunakan tools UML ( Unified Modeling Language ) seperti Use Case Diagram, Activity Diagram dan Class Diagram. Kata Kunci : Helpdesk, Percanganan Aplikasi, SLDC, UML, Protoype

Item Type: Thesis (S1)
Call Number CD: FIK/SI. 18 024
NIM/NIDN Creators: 41816110104
Uncontrolled Keywords: Helpdesk, Percanganan Aplikasi, SLDC, UML, Protoype
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika > 004.1 General Works on Specific Types of Computers/Karya Umum tentang Tipe-tipe Khusus Komputer
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika > 004.2 Systems Analysis and Computer Design, Computer Architecture, Computer Performance Evaluation/Sistem Analis dan Desain Komputer, Arsitektur Komputer, Evaluasi Daya Guna dan Performa Komputer > 004.24 Computer Performance Evaluation/Evaluasi Daya Guna dan Performa Komputer
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.3 Programs/Program > 005.31 Programs for Digital Supercomputers/Program untuk komputer Super Digital
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Virda Syifa
Date Deposited: 30 Aug 2018 04:01
Last Modified: 27 Jan 2022 02:57
URI: http://repository.mercubuana.ac.id/id/eprint/44345

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