IFANUDIN, HARUN (2026) PENGARUH SELF-EFFICACY, KEPUASAN KERJA, DAN STRESS KERJA TERHADAP TURNOVER INTENTION (Studi pada PT. Bank XYZ Biro Card Personalization and Distribution Services). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This study aims to examine the effect of self-efficacy, job satisfaction, and work stress on turnover intention at PT Bank XYZ, Card Personalization and Distribution Services Bureau. The study employed a quantitative approach using a causal associative research design. Data were collected through questionnaires distributed to 54 respondents, consisting of all permanent employees of PT Bank XYZ, Card Personalization and Distribution Services Bureau, selected using a saturated sampling technique. The data were analyzed using the Partial Least Squares (PLS) method with the assistance of SmartPLS software. The results indicate that self-efficacy has a negative and significant effect on turnover intention, implying that higher levels of self-efficacy are associated with lower turnover intention. Job satisfaction also has a negative and significant effect on turnover intention, suggesting that employees with higher levels of job satisfaction tend to have a lower intention to leave the organization. Conversely, work stress has a positive and significant effect on turnover intention, indicating that increased work stress tends to increase employees’ intention to leave the organization. These findings highlight the importance of enhancing employees’ self-efficacy and job satisfaction, as well as effectively managing work stress, in order to reduce turnover intention and support workforce stability within the organization. Keywords: Self-Efficacy, Job Satisfaction, Work Stress, Turnover Intention. Penelitian ini bertujuan untuk menganalisis pengaruh self-efficacy, kepuasan kerja, dan stress kerja terhadap turnover intention pada PT Bank XYZ Biro Card Personalization and Distribution Services. Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif kausal. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 54 responden, yang diperoleh menggunakan metode sampel jenuh dari total 54 karyawan tetap PT Bank XYZ Biro Card Personalization and Distribution Services. Teknik analisis data yang digunakan adalah Partial Least Square (PLS) dengan bantuan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa self-efficacy dan kepuasan kerja berpengaruh negatif terhadap turnover intention, sedangkan stress kerja berpengaruh positif terhadap turnover intention. Kata Kunci: Self-Efficacy, Kepuasan Kerja, Stress Kerja, Turnover Intention
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