STRATEGI KOMUNIKASI CUSTOMER SERVICE OFFICER DALAM MENANGANI HARD COMPLAIN PELANGGAN (Studi Kasus Pada Layanan Sosial Media Contact Center PLN 123 Site Jakarta Periode Mei 2025)

WALA, NADA YASMIN (2026) STRATEGI KOMUNIKASI CUSTOMER SERVICE OFFICER DALAM MENANGANI HARD COMPLAIN PELANGGAN (Studi Kasus Pada Layanan Sosial Media Contact Center PLN 123 Site Jakarta Periode Mei 2025). S1 thesis, UNIVERISTAS MERCU BUANA - BUNCIT.

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Item Type: Thesis (S1)
NIM/NIDN Creators: 44221120053
Uncontrolled Keywords: Strategi Komunikasi, Pelayanan, Customer Relations, Handling, Contact Center PLN 123 Complain
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 006 Special Computer Methods/Metode Komputer Tertentu > 006.7 Multimedia Systems/Sistem-sistem Multimedia > 006.75 Social Multimedia/Multimedia Social
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 006 Special Computer Methods/Metode Komputer Tertentu > 006.7 Multimedia Systems/Sistem-sistem Multimedia > 006.75 Social Multimedia/Multimedia Social > 006.754 Online Social Network/Situs Jejaring Sosial, Sosial Media
300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 302 Social Interaction, Interpersonal Relations/Interaksi Sosial, Hubungan Antarpersonal > 302.2 Communication/Komunikasi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 659 Advertising and Public Relations/Periklanan, Reklame, Pariwara, Iklan, Sponsor, Humas, Hubungan Masyarakat > 659.2 Public Relations/Hubungan Masyarakat
Divisions: Fakultas Ilmu Komunikasi > Hubungan Masyarakat
Depositing User: Rifky
Date Deposited: 05 Mar 2026 05:20
Last Modified: 05 Mar 2026 05:20
URI: http://repository.mercubuana.ac.id/id/eprint/101376

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