PENGARUH KEPEMIMPINAN SITUASIONAL DAN BEBAN KERJA TERHADAP TURNOVER INTENTION YANG DIMEDIASI OLEH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada PT VIP Store Jakarta)

AMANDA, DELLA (2025) PENGARUH KEPEMIMPINAN SITUASIONAL DAN BEBAN KERJA TERHADAP TURNOVER INTENTION YANG DIMEDIASI OLEH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada PT VIP Store Jakarta). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to examine The Effect of Situational Leadership and Workload on Turnover Intention Mediated by Organizational Citizenship Behavior (OCB). The population consist of 71 employees, and the sampling technique used a saturated sampling method, involving all 71 employees. The study employs a quantitative approach with a survey method, using a Likert-scale questionnaire as the research instrument. Data analysis was conducted using path analysis with Smart-PLS 4.0. The study proves that Situasional Leadership has a negative and significant on Turnover Intention, Situasional Leadership has a positive and significant effect on Organizational Citizenship Behaviour (OCB), Workload has a positive and significant effect on Organizational Citizenship Behaviour (OCB), Organizational Citizenship Behaviour (OCB) has a negative and significant effect on Turnover Intention, Organizational Citizenship Behaviour (OCB) is also able to mediate the effect of Situasional Leadership on Turnover Intention and, Organizational Citizenship Behaviour (OCB) is able to mediate the effect of Workload on Turnover Intention. Keywords: Situational Leadership, Workload, Turnover Intention, Organizational Citizenship Behavior (OCB) Penelitian ini bertujuan untuk mengetahui pengaruh Kepemimpinan Situasional dan Beban Kerja terhadap Turnover Intention yang dimediasi oleh Organizational Citizenship Behavior (OCB) di PT VIP Store Jakarta. Jumlah populasi sebanyak 71 orang dan menggunakan teknik sample jenuh sebanyak 71 orang karyawan PT VIP Store Jakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan instrumen berupa kuesioner berskala Likert. Analisis data dilakukan dengan analisis jalur menggunakan Smart-PLS 4.0 Hasil penelitian menunjukkan bahwa Kepemimpinan Situasional berpengaruh negatif dan signifikan terhadap Turnover Intention, Kepemimpinan Situasional berpengaruh positif dan signifikan terhadap Organizational Citizenship Behaviour (OCB), Beban Kerja berpengaruh positif dan signifikan terhadap Turnover Intention, Beban Kerja berpengaruh negatif dan signifikan terhadap Organizational Citizenship Behaviour (OCB), Organizational Citizenship Behaviour (OCB) berpengaruh negatif dan signifikan terhadap Turnover Intention, Organizational Citizenship Behaviour (OCB) mampu memediasi Kepemimpinan Situasional terhadap Turnover Intention, dan Organizational Citizenship Behaviour (OCB) mampu memediasi kepemimpinan situasional terhadap turnover intention. Kata Kunci: Kepemimpinan Situasional, Beban Kerja, Turnover Intention, Organizational Citizenship Behavior (OCB)

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 25 312
NIM/NIDN Creators: 43121010208
Uncontrolled Keywords: Kepemimpinan Situasional, Beban Kerja, Turnover Intention, Organizational Citizenship Behavior (OCB)
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 150.1-150.9 Standard Subdivisions of Psychology/Subdivisi Standar Dari Psikologi, Ilmu Jiwa > 150.6 Organization and Management of Psychology/Organisasi dan Manajemen di Bidang Psikologi
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.6 Employee Hours and Duties/Jam dan Tugas Karyawan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: khalimah
Date Deposited: 30 Sep 2025 08:02
Last Modified: 30 Sep 2025 08:02
URI: http://repository.mercubuana.ac.id/id/eprint/98615

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