RADITYA, DAVA IVAN (2025) PENGARUH KEMUDAHAN PENGGUNAAN, PERSEPSI HARGA, DAN ONLINE CUSTOMER REVIEW TERHADAP KEPUTUSAN PEMBELIAN DI E-COMMERCE SHOPEE. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research aims to analyze the influence of ease of use, price perception, and Online Customer Reviews on purchasing decisions at E-Commerce Shopee. The research design used in this research is causal with a quantitative approach. The population in this research is the Shopee e-commerce user community in Tangerang City and a sample of 185 respondents was taken using the Hair formula. The sampling technique used was non-probability sampling with the sampling design in this research being purposive sampling. The research data in this study is primary data with a data collection method using a questionnaire instrument administered with Likert scale measurements. The data analysis method uses PLS (Partial Least Square) via the SmartPLS instrument software version 4.0. The results of this study are ease of use, price perception and online customer reviews have a positive and significant effect on purchasing decisions. Keywords: Ease of Use, Price Perception, Online Customer Reviews, Purchasing Decisions Penelitian ini bertujuan untuk menganalisis pengaruh kemudahan penggunaan, persepsi harga, dan Online Customer Review terhadap keputusan pembelian di ECommerce Shopee. Desain penelitian yang digunakan dalam peneltian ini adalah kausal dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah masyarakat pengguna e-commerce Shopee di Kota Tangerang dan sampel diambil sebanyak 185 responden dengan rumus Hair. Teknik pengambilan sampel yang digunakan adalah non-probability sampling dengan desain pengambilan sampel dalam penelitian ini purposive sampling. Data penelitian dalam penelitian ini adalah data primer dengan metode pengumpulan data menggunakan instrumen kuesioner yang diberikan dengan pengukuran skala likert. Metode analisis data menggunakan PLS (Partial Least Square) melalui software instrumen SmartPLS versi 4.0. Hasil dari penelitian ini yaitu kemudahan penggunaan, persepsi harga dan online customer review berpengaruh positif dan signifikan terhadap keputusan pembelian. Kata Kunci: Kemudahan Penggunaan, Persepsi Harga, Online Customer Review, Keputusan Pembelian
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