PENGARUH KECERDASAN EMOSIONAL, MOTIVASI, DAN KEPUASAN PEGAWAI TERHADAP KINERJA KARYAWAN (Studi Pada Karyawan PT. Bank Mandiri (Persero) Tbk., Area Jakarta Sudirman)

PRATIWI, YUNI RAHAYU (2023) PENGARUH KECERDASAN EMOSIONAL, MOTIVASI, DAN KEPUASAN PEGAWAI TERHADAP KINERJA KARYAWAN (Studi Pada Karyawan PT. Bank Mandiri (Persero) Tbk., Area Jakarta Sudirman). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine the effect of emotional intelligence, work motivation and employee satisfaction on the performance of study employees at PT. Bank Mandiri (Persero) Tbk., Jakarta Area. The population in this study is addressed to employees of PT. Bank Mandiri (Persero) Tbk., Jakarta Area with a total of 83 respondents. The sample used was a saturated sample or probability sampling, and included a total of 83 employees in the study. The data collection method uses the survey method, with the research instrument being a questionnaire. Methods of data analysis using Partial Least Square. This study proves that emotional intelligence has no significant and positive effect on employee performance. This study proves that work motivation has no significant and positive effect on employee performance. This study proves that employee satisfaction has a significant and positive effect on employee performance. Keywords: emotional intelligence, work motivation, employee satisfaction, employee performance. Penelitian ini bertujuan untuk mengetahui pengaruh kecerdasan emosional, motivasi kerja dan kepuasan pegawai terhadap kinerja karyawan studi pada PT. Bank Mandiri (Persero) Tbk., Area Jakarta. Populasi pada penelitian ini ditujukan kepada karyawan PT. Bank Mandiri (Persero) Tbk., Area Jakarta dengan jumlah 83 responden. Sampel yang digunakan adalah sampel jenuh atau Probability Sampling, dan memasukkan seluruh sampel sebanyak 83 karyawan ke dalam penelitian. Metode pengumpulan data menggunakan metode Survei, dengan instrumen penelitian adalah kuesioner. Metode analisis data menggunakan Partial Least Square. Penelitian ini membuktikan bahwa kecerdasan emosional tidak berpengaruh signifikan dan positif terhadap kinerja karyawan. Penelitian ini membuktikan bahwa motivasi kerja tidak berpengaruh signifikan dan positif terhadap kinerja karyawan. Penelitian ini membuktikan bahwa kepuasan pegawai berpengaruh signifikan dan positif terhadap kinerja karyawan. Kata Kunci: kecerdasan emosional, motivasi kerja, kepuasan pegawai, kinerja karyawan.

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 23 336
Call Number: SE/31/23/429
NIM/NIDN Creators: 43119110303
Uncontrolled Keywords: kecerdasan emosional, motivasi kerja, kepuasan pegawai, kinerja karyawan.
Subjects: 300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.8 Marketing, Management of Distribution/Marketing, Manajemen Distribusi
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: khalimah
Date Deposited: 11 Nov 2023 07:56
Last Modified: 11 Nov 2023 07:56
URI: http://repository.mercubuana.ac.id/id/eprint/83977

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