PENGARUH QUALITY ASSURANCE DAN EMPLOYEE ENGAGEMENT TERHADAP BURNOUT DENGAN STRES KERJA SEBAGAI PEMEDIASI PADA LEMBAGA KESEJAHTERAAN SOSIAL (LKS) DI KABUPATEN MALANG

SARI, KHOLIFAH NINGTIAS (2022) PENGARUH QUALITY ASSURANCE DAN EMPLOYEE ENGAGEMENT TERHADAP BURNOUT DENGAN STRES KERJA SEBAGAI PEMEDIASI PADA LEMBAGA KESEJAHTERAAN SOSIAL (LKS) DI KABUPATEN MALANG. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine and analyze the effect of quality assurance and employee engagement on burnout with work stress as a mediating variable in the Social Welfare Institution at District Malang. The population in this study were 22 Social Welfare Institution. Researchers took a sample of 66 respondent as a sample in this study. The analysis used in this research is the Structural Equational Model (SEM) with Partial Least Square (PLS) analysis tool. Data collection techniques were carried out by questionnaires. The results of this study indicate that the variable of quality assurance on burnout has a not significant effect, employee engagement on burnout has a negative and significant effect, quality assurance on work stress has a negative and significant effect, employee engagement on work stress has a negative and insignificant effect, the work stress on burnout has a positif and significant, the work stress is not able to mediate the effect of quality assurance on burnout but the work stress does mediate the effect of employee engagement on burnout. Keywords: Quality assurance, Employee engagement, Burnout, Work Stress Penelitian ini bertujuan untuk mengetahui Pengaruh Quality assurance dan Employee Engagment Terhadap Burnout dengan Stres Kerja Sebagai Pemediasi Pada Lembaga Kesejahteraan Sosial (LKS) Di Kabupaten Malang. Penelitian ini dilakukan menggunakan metode deskriptif di Lembaga Kesejahteraan Sosial (LKS) Daerah Kabupaten Malang. Populasi dalam penelitian ini adalah 22 LKS. Peneliti mengambil sampel secara sebanyak 66 pengasuh sebagai sampel dalam penelitian ini., pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Partial Least Square (PLS). Teknik pengumpulan data dilakukan dengan kuisioner. Hasil penelitian ini menunjukan bahwa variable quality assurance terhadap burnout berpengaruh tidak signifikan, employee engagement terhadap burnout berpengaruh negatif dan signifikan, quality assurance terhadap stress kerja berpengaruh negatif dan signifikan, employee engagement terhadap stres kerja berpengaruh negatif dan signifikan, stres kerja terhadap burnout berpengaruh positif dan signifikan, Stres kerja tidak mampu memediasi pengaruh quality assurance terhadap burnout tetapi stres kerjs mampu memediasi pengaruh employee engagement terhadap burnout. Kata Kunci : Penjaminan Mutu, Keterlibatan Karyawan, Kelelahan, Stres Kerja

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 22 456
Call Number: SE/31/23/110
NIM/NIDN Creators: 43118010332
Uncontrolled Keywords: Penjaminan Mutu, Keterlibatan Karyawan, Kelelahan, Stres Kerja
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja > 158.723 Job Burnout/Kelelahan Kerja
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.1 Organizations/Manajemen Organisasi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: ADELINA HASNA SETIAWATI
Date Deposited: 13 Feb 2023 06:50
Last Modified: 13 Feb 2023 06:50
URI: http://repository.mercubuana.ac.id/id/eprint/74059

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