SISTEM INFORMASI SOSIALISASI DAN PENYELESAIAN KELUHAN PT TASPEN (PERSERO) KANTOR CABANG UTAMA JAKARTA

AJIPAMBUDI, FITO (2019) SISTEM INFORMASI SOSIALISASI DAN PENYELESAIAN KELUHAN PT TASPEN (PERSERO) KANTOR CABANG UTAMA JAKARTA. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

PT Taspen (Persero) KCU Jakarta is one of the State-Owned Enterprises engaged in old age savings insurance and Civil Servants pension funds. PT Taspen (Persero) KCU Jakarta not only provides claim services to participants but also has non-claim service functions including socialization to government agencies and participant complaints services. Administratively it is necessary to do bookkeeping and monitoring the completion of these activities, as archives and performance evaluation materials. Bookkeeping and Monitoring aim to facilitate the monitoring process of the results of socialization and resolution of PT Taspen (Persero) KCU Jakarta complaints. To minimize errors in the bookkeeping of socialization and complaints of participants, an information system can be used by employees to monitor the activities to achieve participant's socialization and complaints in PT Taspen (Persero) KCU Jakarta. The design of the system uses the Waterfall Method. The implementation of this system is built using the PHP programming language (Hypertext Preprocessor) and uses a SQL Server database. Key words: Information Systems, Socialization, Compliance, PT Taspen (Persero) KCU Jakarta PT Taspen (Persero) Kantor Cabang Utama Jakarta merupakan salah satu Badan Usaha Milik Negara yang bergerak di bidang asuransi tabungan hari tua dan dana pensiun Pegawai Negeri Sipil. PT Taspen (Persero) Kantor Cabang Utama Jakarta tidak hanya memberikan pelayanan klaim kepada peserta, namun juga memiliki fungsi pelayanan non klaim diantaranya sosialisasi ke Instansi – instansi pemerintah serta pelayanan keluhan peserta. Secara administrasi perlu dilakukan pembukuan dan monitoring penyelesaian terhadap aktifitas tersebut, sebagai arsip dan bahan evaluasi kinerja Kantor Cabang. Pembukuan dan Monitoring tersebut bertujuan untuk mempermudah proses monitoring hasil capaian sosialisasi dan penyelesaian keluhan PT Taspen (Persero) Kantor Cabang Utama Jakarta. Untuk meminimalisir kesalahan dalam pembukuan sosialisasi dan keluhan peserta, maka diperlukan suatu sistem informasi yang dapat digunakan pegawai dalam memonitor aktifitas pencapaian sosialisasi dan keluhan peserta di PT Taspen (Persero) PT Taspen (Persero) Kantor Cabang Utama Jakarta. Adapun perancangan sistem tersebut menggunakan Metode Waterfall. Implementasi sistem ini dibangun menggunakan bahasa pemrograman PHP (Hypertext Prepocessor) dan menggunakan basis data SQL Server. Kata kunci: Sistem Informasi, Sosialisasi, Keluhan, PT Taspen (Persero) KCU Jakarta

Item Type: Thesis (S1)
Call Number CD: FIK/SI. 19 225
NIM/NIDN Creators: 41817110176
Uncontrolled Keywords: Sistem Informasi, Sosialisasi, Keluhan, PT Taspen (Persero) KCU Jakarta
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika > 004.6 Interfacing and Communications/Tampilan Antar Muka (Interface) dan Jaringan Komunikasi Komputer
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 006 Special Computer Methods/Metode Komputer Tertentu > 006.7 Multimedia Systems/Sistem-sistem Multimedia > 006.75 Social Multimedia/Multimedia Social > 006.752 Blogs/Blog, Web Blog
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Dede Muksin Lubis
Date Deposited: 18 Aug 2022 08:37
Last Modified: 18 Aug 2022 08:37
URI: http://repository.mercubuana.ac.id/id/eprint/67946

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