MEMINIMALISASI WASTE OF TIME PADA PROSES SERVIS PENGGANTIAN OLI DENGAN MENGGUNAKAN METODE LEAN SERVICE (Studi Kasus Pada Bengkel Toyota, Auto 2000 Puri Kembangan)

ALI, NUR (2019) MEMINIMALISASI WASTE OF TIME PADA PROSES SERVIS PENGGANTIAN OLI DENGAN MENGGUNAKAN METODE LEAN SERVICE (Studi Kasus Pada Bengkel Toyota, Auto 2000 Puri Kembangan). S1 thesis, Universitas Mercu Buana.

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Abstract

Auto 2000 is one of the subsidiaries of PT. Astra International Tbk, which in engaged is sales and the after sales, for oil replacement services found waste that is waiting, motion and processing. In the current state mapping, it describes processing time and total lead time, than do a measure to determine the measurement of value added and non value added activities and identify the waste that occurs. By using the borda method we make weighting on the critical waste that has been found and then take measurements using a pareto diagram that aims to determine the activities that need to be improved. 5whys is a method used to perform root cause on critical waste that has been predetermined, then by using the 5S method (seiri, seiso, seiketstu, seiton, shitstuke) look for improvement ideas that are applied to future state stream mapping. The ideas of improvement is to eliminate some activities and combine two activities into one, with the result oflowering down total lead time by 24.95% and increasing PCE value from 28,73% to 44,65%. Keywords: waste of time, value stream mapping, 5whys, 5S, lean service Auto 2000 merupakan salah satu anak perusahaan PT. Astra International Tbk yang bergerak pada bidang sales dan after sales, untuk pelayanan servis penggantian oli ditemukan waste yang teridentifikasi menggunakan value stream mapping, waste tersebut adalah waiting, motion, dan processing. Pada current state mapping didalamnya menggambarkan tentang processing time dan total lead time, lalu melakukan perhitungan menentukan pengukuran aktifitas value added dan non value added serta mengidentifiksi waste yang terjadi. Dengan menggunakan metode borda kita melakukan pembobotan pada waste kritis yang telah ditemukan lalu melakukan pengukuran dengan menggunakan diagram paretoyang bertujuan untuk menentukan aktifitas yang perlu diperbaiki. 5whys merupakan metode yang digunakan untuk melakukan rootcause terhadap waste kritis telah ditentukan sebelumnya, kemudian dengan menggunakan metode 5S (seiri, seiso, seiketstu, seiton, dan shitstuke) dilakukan pencarian ide perbaikan yang diterapkan pada future state value stream mapping. Ide perbaikan yang dilakukan adalah dengan menghilangkan beberapa aktifitas dan menggambungkan dua aktifitas menjadi satu, dengan hasil perubahan menurunkan total lead time sebesar 24,95% dan meningkatnya nilai PCE dari 28,73% menjadi 44,65%. Kata kunci: waste of time, value stream mapping, 5whys, 5S, lean service

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 19 770
NIM/NIDN Creators: 43112120127
Uncontrolled Keywords: waste of time, value stream mapping, 5whys, 5S, lean service
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 001 Knowledge/Ilmu Pengetahuan > 001.4 Research; Statistical Methods/Riset; Metode Statistik > 001.42 Reseach Methods/Metode Riset > 001.422 Statistical Methods/Metode Statistik
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 001 Knowledge/Ilmu Pengetahuan > 001.4 Research; Statistical Methods/Riset; Metode Statistik > 001.43 Descriptive and Experimental Methods/Riset Deskriptif, Metode Eksperimen dan Percobaan Ilmiah > 001.433 Descriptive Method/Metode Deskriptif
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 001 Knowledge/Ilmu Pengetahuan > 001.4 Research; Statistical Methods/Riset; Metode Statistik > 001.43 Descriptive and Experimental Methods/Riset Deskriptif, Metode Eksperimen dan Percobaan Ilmiah > 001.434 Experimental Method/Metode Eksperimental
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 10 Jun 2022 02:54
Last Modified: 10 Jun 2022 02:54
URI: http://repository.mercubuana.ac.id/id/eprint/63063

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