PENGARUH GAYA KEPEMIMPINAN, BEBAN KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP KINERJA KARYAWAN (Studi Kasus pada PT. Telekomunikasi Indonesia, Tbk DKI Jakarta Regional II)

RANJANI, YUSTIYAN EKKI (2019) PENGARUH GAYA KEPEMIMPINAN, BEBAN KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP KINERJA KARYAWAN (Studi Kasus pada PT. Telekomunikasi Indonesia, Tbk DKI Jakarta Regional II). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine the effect of leadership style, workload and organizational citizenship behavior (OCB) on employee performance. The object of this research is the employees of PT. Telekomunikasi Indonesia, Tbk DKI Jakarta. The research method used in this research is descriptive method. This research was conducted on 160 respondents. Data was collected directly from respondents using research instruments in the form of questionnaires and technical data analysis using PLS Version 3.0 software. The results of this study indicate that the leadership style variable has no effect and is negative, workload has a positive and significant effect on employee performance, and organizational citizenship behavior (OCB) states a positive and significant effect on the performance of employees of PT Telekomunikasi Indonesia, Tbk DKI Jakarta. Keywords: Leadership Style, Workload, Organizational Citizenship Behavior (OCB) and Employee Performance of PT. Telekomunikasi Indonesia, Tbk DKI Jakarta Penelitian ini bertujuan untuk mengetahui pengaruh gaya kepemimpinan, beban kerja dan organizational citizenship behavior (ocb) terhadap kinerja karyawan. Objek penelitian ini adalah karyawan PT. Telekomunikasi Indonesia, Tbk DKI Jakarta. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif. Penelitian ini dilakukan terhadap 160 responden. Data dikumpulkan langsung dari responden dengan menggunakan instrument penelitian berupa kuisioner dan teknis analisis data menggunakan software PLS Versi 3.0. Hasil penelitian ini menunjukkan bahwa variabel gaya kepemimpinan tidak berpengaruh dan negatif, beban kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, serta organizational citizenship behavior (ocb) menyatakan berpengaruh positif dan signifikan terhadap kinerja karyawan PT Telekomunikasi Indonesia, Tbk DKI Jakarta. Kata kunci : Gaya Kepemimpinan, BebanKerja, Organizational Citizenship Behavior (OCB) dan Kinerja Karyawan PT. Telekomunikasi Indonesia, Tbk DKI Jakarta.

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 19 600
NIM/NIDN Creators: 43115110390
Uncontrolled Keywords: Gaya Kepemimpinan, BebanKerja, Organizational Citizenship Behavior (OCB) dan Kinerja Karyawan PT. Telekomunikasi Indonesia, Tbk DKI Jakarta.
Subjects: 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.5 Management of Production/Manajemen Produksi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.7 Management of Supplies/Manajemen Persediaan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.8 Marketing, Management of Distribution/Marketing, Manajemen Distribusi
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 02 Jun 2022 06:57
Last Modified: 02 Jun 2022 06:57
URI: http://repository.mercubuana.ac.id/id/eprint/62478

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