PENGARUH KOMITMEN ORGANISASI, KEPUASAN KERJA, DAN STRES KERJA TERHADAP TURNOVER INTENTION (Studi Kasus Pada Customer Service PT. Multi Nusantara Karya)

YUNITA, ADELYA (2020) PENGARUH KOMITMEN ORGANISASI, KEPUASAN KERJA, DAN STRES KERJA TERHADAP TURNOVER INTENTION (Studi Kasus Pada Customer Service PT. Multi Nusantara Karya). S1 thesis, Universitas Mercu Buana.

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Abstract

This study performed to determine the effect of organizational commitment, job satisfaction, and work stress towards the employee turnover intention of PT. Multi Nusantara Karya with the employees at customer service department as the object of this study. This study was distributed to the 33 respondents using a quantitative descriptive approach. Data were analysed by Structural Positive and Equation Model (SEM) using Partial Least Square (smartPLS 3.0) in order to test all the influences between variables in the model. The results of this study indicated that organizational commitment variable has a negative and significant effect on turnover intention, job satisfaction has a negative and significant effect on turnover intention and work stress has a positive and significant effect on turnover intention. Keywords: Organizational Commitment, Job Satisfaction, Job Stress, Turnover Intention Penelitian ini dilakukan untuk mengetahui pengaruh komitmen organisasi, kepuasan kerja, dan stres kerja terhadap turnover intention karyawan PT. Multi Nusantara Karya dengan karyawan di departemen Customer Service sebagai objek penelitian ini. Penelitian ini didistribusikan kepada 33 responden menggunakan pendekatan deskriptif kuantitatif. Data dianalisis dengan Structural Positive and Equation Model (SEM) menggunakan Partial Least Square (smartPLS 3.0) untuk menguji semua pengaruh antar variabel dalam model. Hasil penelitian ini menunjukkan bahwa variabel komitmen organisasi berpengaruh negatif dan signifikan terhadap turnover intention, kepuasan kerja berpengaruh negatif dan signifikan terhadap turnover intention dan stres kerja berpengaruh positif dan signifikan terhadap turnover intention. Kata kunci: Komitmen Organisasi, Kepuasan Kerja, Stres Kerja, Turnover Intention

Item Type:	Thesis (S1)
NIM/NIDN Creators:	43115110636
Uncontrolled Keywords:	Komitmen Organisasi, Kepuasan Kerja, Stres Kerja, Turnover Intention
Subjects:	100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.1 Organizations/Manajemen Organisasi 800 Literatures/Kesusastraan > 800. Literatures/Kesusastraan > 801 Philosophy and Theory of Literatures/Filsafat dan Teori Kesusastraan > 801.3 Value, Influence, Effect/Nilai, Pengaruh, Efek
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Dede Muksin Lubis
Date Deposited:	31 May 2022 02:33
Last Modified:	31 May 2022 02:33
URI:	http://repository.mercubuana.ac.id/id/eprint/62296

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