HANAFIAH, MUTIARI (2019) PENGARUH KECERDASAN EMOSIONAL DAN JOB INSECURITY TERHADAP STRES KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN DIVISI PRODUCTION SECRETARY MNC PICTURE JAKARTA BARAT. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This study aims to analyze the effect of Emotional Intelligence and Job Insecurity on Job Stress and Organizational Citizenship Behavior: The object of the study was a sample of 71 employees in the MNC Pictures Production Secretary division, calculated based on using a saturated sample. Data collection methods using survey methods, with the research instrument is a questionnaire. The data analysis method uses Partial Least Square (PLS). Research shows that Emotional Intelligence has a significant positive effect on Job Stress. Job Insecurity has a significant positive effect on Job Stress. Emotional intelligence has a significant positive effect on OCB. Job Insecurity has a significant positive effect on OCB. Job Stress has a significant negative effect on Organizational Citizenship Behavior (OCB). Keywords: Emotional Intelligence, Job Insecurity, Job Stress and Organizational Citizenship Behavior (OCB). Penelitian ini bertujuan untuk menganalisis pengaruh Kecerdasan Emosional dan Job Insecurity terhadap Stres Kerja dan Organizational Citizenship Behavior : Objek penelitian menggunakan sampel sebanyak 71 karyawan pada divisi Production Secretary MNC Pictures, dihitung berdasarkan menggunakan sampel jenuh. Metode pengumpulan data menggunakan metode survei, dengan instrumen penelitian adalah kuisoner. Metode analisis data menggunakan Partial Least Square (PLS). Penelitian membuktikan bahwa Kecerdasan Emosional berpengaruh positif signifikan terhadap Stres Kerja. Job Insecurity berpengaruh positif signifikan terhadap Stres Kerja. Kecerdasan Emosional berpengaruh positif signifikan terhadap OCB. Job Insecurity berpengaruh positif signifikan terhadap OCB. Stres Kerja berpengaruh negatif signifikan terhadap Organizational Citizenship Behavior (OCB). Kata Kunci : Kecerdasan Emosional, Job Insecurity, Stres Kerja dan Organizational Citizenship Behavior (OCB).
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