Pendekatan Dmaic Dalam Perbaikan Proses Kliring Di Bank OCBC NISP

Renata, Erica Radian (2010) Pendekatan Dmaic Dalam Perbaikan Proses Kliring Di Bank OCBC NISP. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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Abstract

Interbank payments through the banking clearing process is an activity that provides great benefits especially for businesses. the ease and speed the process of becoming a consumer demands as a form of banking services today. though transactions via electronic channels continue to be developed and cultivated but remain conventional transaction can not be left for reasons of scheduling convenience and the risk of other banking transactions In this research, namely the clearing process improvement reduction process time and identify potential failure clearing process in DMAIC approach. The clearing process which shall include outgoing clearing, clearing out brush- off, clearing in and clearing incoming repulsion. This study was conducted in a work unit operation process in which one of OCBC NISP duty charge of the fourth process. By making measurements, analyzing data and analysis process of clearing time can be known that the activity becomes a critical point. Withable to find an alternative solution for the smooth process of clearing this. The research result shows that the main problems in the clearing process at OCBC NISP, Jakarta is a factor and machine shortly. Improvement of side-men is more necessary on soft skills by conducting training and coaching to employees. While the blue print of the engine is necessary IT systems maintenance and repairs to the system. From the results of this research could take the alternative enterprise solutions which provide soft skills training for staff development and supervision so that the quality of work done could be improved. It was also necessary to develop a blue print for the IT and technology as a basis of investment banking business.Pembayaran antar bank melalui proses kliring merupakan aktivitas perbankan yang memberikan manfaat besar terutama bagi kalangan usaha. Kemudahan dan kecepatan proses menjadi suatu tuntutan konsumen sebagai bentuk layanan jasa perbankan dewasa ini. Meski transaksi via Electronic Channel terus dikembangkan dan dibudayakan, namun transaksi konvensional tetap tidak bisa ditinggalkan karena alasan kemudahan penjadwalan transaksi dan resiko perbankan lainnya. Dalam penelitian ini dilakukan perbaikan proses kliring yaitu penurunan waktu proses dan mengidentifikasi/memperbaiki potensi terjadinya kegagalan proses kliring dengan pendekatan DMAIC. Adapun proses kliring yang dimaksud meliputi: kliring keluar, tolakan kliring keluar, kliring masuk dan tolakan kliring masuk. Penelitian ini dilakukan di unit kerja Operation Process OCBC NISP yang salah satu tugasnya membidangi keempat proses tersebut. Dengan melakukan pengukuran, penganalisaan data waktu kliring dan analisa proses dapat diketahui aktivitas yang menjadi titik kritis. Dengan demikian dapat dicari alternatif solusi bagi kelancaran proses kliring ini. Dari hasil penelitian diketahui bahwa permasalahan utama dalam proses kliring di OCBC NISP Jakarta adalah factor man dan machine. Perbaikan dari sisi man lebih diperlukan pada soft skill dengan mengadakan training dan coaching terhadap karyawan. Sedangkan sisi machine diperlukan adanya blue print system IT dan perbaikan pada System Maintenance. Alternatif solusi di atas dapat diterapkan oleh Bank OCBC NISP agar proses bisnis terkait transaksi kliring dapat berjalan dengan baik. Pada akhirnya kesetiaan nasabah yang bertransaksi di OCBCNISP tetap terjaga.

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