LESNUSSA, MEICELIO ADITYA (2026) GAYA KOMUNIKASI KEPEMIMPINAN DALAM MEMBENTUK KINERJA STAF DIVISI SAFETY AND SECURITY DI BANDARA KHUSUS XYZ PULAU SUMBAWA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Leadership communication is a crucial factor in shaping staff performance, particularly in organizations operating in the field of aviation safety and security. As XYZ Private Airport, Sumbawa Island is still in the operational preparation stage, effective leadership communication is essential to foster coordination, discipline, and staff readiness. This study aims to analyze the leadership communication styles used in shaping the performance of the Safety and Security Division staff at XYZ Private Airport, Sumbawa Island. The study employs Tubbs and Moss's Leadership Communication Style Theory, which explains various communication styles adopted by leaders to direct, motivate, and build relationships with subordinates according to organizational needs. A qualitative approach with a case study method was employed. Data were collected through in�depth interviews, observations, and documentation involving the leaders and staff of the Aviation Security Unit within the Safety and Security Division, who were selected using purposive sampling. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, while data validity was ensured through source triangulation and technique triangulation. The findings reveal that the leadership communication applied is combinative in nature, with the Structuring Style as the most dominant communication style, supported by the Equalitarian Style, Dynamic Style, and Controlling Style, depending on operational situations. The implementation of these communication styles contributes to staff performance by enhancing understanding of job responsibilities and Standard Operating Procedures (SOPs), improving coordination effectiveness, increasing work motivation, strengthening responsibility, fostering interpersonal relationships, and providing opportunities for innovation in task implementation. These findings indicate that adaptive leadership communication supports organizational communication effectiveness and promotes professional staff performance in preparing the operational readiness of XYZ Private Airport. Keywords: leadership communication, communication style, staff performance, Aviation Security Komunikasi kepemimpinan merupakan faktor penting dalam membentuk kinerja staf, terutama pada organisasi yang bergerak di bidang keselamatan dan keamanan penerbangan. Bandara Khusus XYZ Pulau Sumbawa yang masih berada pada tahap persiapan operasional membutuhkan komunikasi kepemimpinan yang efektif untuk membangun koordinasi, disiplin, serta kesiapan kerja staf. Penelitian ini bertujuan untuk menganalisis gaya komunikasi kepemimpinan dalam membentuk kinerja staf Divisi Safety and Security di Bandara Khusus XYZ Pulau Sumbawa. Penelitian ini menggunakan teori gaya komunikasi kepemimpinan Tubbs dan Moss yang menjelaskan beberapa gaya komunikasi pemimpin dalam mengarahkan, memotivasi, dan membangun hubungan dengan bawahan sesuai kebutuhan organisasi. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Data diperoleh melalui wawancara mendalam, observasi, dan dokumentasi terhadap pimpinan dan staf Divisi Safety and Security unit Aviation Security yang dipilih secara purposive. Data dianalisis menggunakan model Miles, Huberman, dan Saldaña, sedangkan keabsahan data diuji melalui triangulasi sumber dan triangulasi teknik. Hasil penelitian menunjukkan bahwa komunikasi kepemimpinan yang diterapkan bersifat kombinatif dengan Structuring Style sebagai gaya komunikasi yang paling dominan, didukung oleh Equalitarian Style, Dynamic Style, dan Controlling Style sesuai dengan kebutuhan situasi operasional. Penerapan gaya komunikasi tersebut berkontribusi terhadap kinerja staf melalui peningkatan pemahaman tugas dan standar operasional prosedur (SOP), efektivitas koordinasi, motivasi kerja, tanggung jawab, hubungan interpersonal, serta pemberian ruang bagi inovasi dalam pelaksanaan tugas. Temuan ini menunjukkan bahwa komunikasi kepemimpinan yang adaptif mampu mendukung efektivitas komunikasi organisasi dan membentuk kinerja staf yang profesional dalam menunjang kesiapan operasional Bandar Udara Khusus XYZ Pulau Sumbawa. Kata kunci: komunikasi kepemimpinan, gaya komunikasi, kinerja staf, Aviation Security
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