PENGARUH SELF-EFFICACY, KEPUASAN KERJA, DAN STRESS KERJA TERHADAP TURNOVER INTENTION (Studi pada PT. Bank XYZ Biro Card Personalization and Distribution Services)

IFANUDIN, HARUN (2026) PENGARUH SELF-EFFICACY, KEPUASAN KERJA, DAN STRESS KERJA TERHADAP TURNOVER INTENTION (Studi pada PT. Bank XYZ Biro Card Personalization and Distribution Services). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to examine the effect of self-efficacy, job satisfaction, and work stress on turnover intention at PT Bank XYZ, Card Personalization and Distribution Services Bureau. The study employed a quantitative approach using a causal associative research design. Data were collected through questionnaires distributed to 54 respondents, consisting of all permanent employees of PT Bank XYZ, Card Personalization and Distribution Services Bureau, selected using a saturated sampling technique. The data were analyzed using the Partial Least Squares (PLS) method with the assistance of SmartPLS software. The results indicate that self-efficacy has a negative and significant effect on turnover intention, implying that higher levels of self-efficacy are associated with lower turnover intention. Job satisfaction also has a negative and significant effect on turnover intention, suggesting that employees with higher levels of job satisfaction tend to have a lower intention to leave the organization. Conversely, work stress has a positive and significant effect on turnover intention, indicating that increased work stress tends to increase employees’ intention to leave the organization. These findings highlight the importance of enhancing employees’ self-efficacy and job satisfaction, as well as effectively managing work stress, in order to reduce turnover intention and support workforce stability within the organization. Keywords: Self-Efficacy, Job Satisfaction, Work Stress, Turnover Intention. Penelitian ini bertujuan untuk menganalisis pengaruh self-efficacy, kepuasan kerja, dan stress kerja terhadap turnover intention pada PT Bank XYZ Biro Card Personalization and Distribution Services. Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif kausal. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 54 responden, yang diperoleh menggunakan metode sampel jenuh dari total 54 karyawan tetap PT Bank XYZ Biro Card Personalization and Distribution Services. Teknik analisis data yang digunakan adalah Partial Least Square (PLS) dengan bantuan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa self-efficacy dan kepuasan kerja berpengaruh negatif terhadap turnover intention, sedangkan stress kerja berpengaruh positif terhadap turnover intention. Kata Kunci: Self-Efficacy, Kepuasan Kerja, Stress Kerja, Turnover Intention

Item Type:	Thesis (S1)
NIM/NIDN Creators:	43119120132
Uncontrolled Keywords:	Self-Efficacy, Kepuasan Kerja, Stress Kerja, Turnover Intention
Subjects:	100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja > 158.723 Job Burnout/Kelelahan Kerja 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	khalimah
Date Deposited:	21 Aug 2026 09:13
Last Modified:	21 Aug 2026 09:13
URI:	http://repository.mercubuana.ac.id/id/eprint/103332

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