PENGARUH ORGANIZATIONAL LEARNING, ORGANIZATIONAL COMMITMENT DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP ORGANIZATIONAL PERFORMANCE PADA LEMBAGA KESEJAHTERAAN SOSIAL ( LKS ) KABUPATEN KOTA TANGERANG - BANTEN

JARUDIN, JARUDIN (2021) PENGARUH ORGANIZATIONAL LEARNING, ORGANIZATIONAL COMMITMENT DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP ORGANIZATIONAL PERFORMANCE PADA LEMBAGA KESEJAHTERAAN SOSIAL ( LKS ) KABUPATEN KOTA TANGERANG - BANTEN. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to examine and analyze organizational learning, organizational commitment, organizational citizenship behavior on organizational performance at social welfare institutions (LKS) in the district of Tangerang-Banten city, the method used in this study is a quantitative method. The object of this research is the caregivers in social welfare institutions at social welfare institutions (LKS) in the district of Tangerang-Banten city, with a population of 30 caregivers. The sampling technique used a saturated sample with a sample size of 30 caregivers which is the entire population. Analysis of the data used in this study is a Structural Equation Model (SEM) analysis tool using the Smart-PLS Version 3.0 software. The results of this study are that organizational learning has a positive and significant effect on organizational performance, organizational commitment has a positive and significant effect on organizational performance, organizational citizenship behavior has a positive and significant effect on organizational performance. Keywords: Organizational Learning, Organizational Commitment, Organizational Citizenship Behavior, Organizational Performance. Penelitian ini bertujuan untuk menguji dan menganalisis organizational learning, organizational commitment, organizational citizenship behavior terhadap organizational performance pada lembaga kesejahteraan sosial (LKS) di kabupaten kota tangerang-banten, metode yang digunakan dalam penelitian ini adalah metode kuantitatif. Objek penelitian adalah pengasuh di lembaga kesejahteraan sosial di lembaga kesejahteraan sosial (LKS) di kabupaten kota tangerang-banten, dengan jumlah populasi sebanyak 30 pengasuh. Teknik pengambilan sampel menggunakan sampel jenuh dengan ukuran sampel 30 pengasuh yang merupakan seluruh jumlah populasi. Analisis data yang digunakan dalam penelitian ini adalah alat analisis Structural Equation Model (SEM) dengan menggunakan software Smart-PLS Versi 3.0. Hasil dari penelitian ini adalah bahwa organizational learning memiliki pengaruh yang positif dan signifikan terhadap organizational performance, organizational commitment memiliki pengaruh yang positif dan signifikan terhadap organizational performance, organizational citizenship behavior memiliki pengaruh yang positif dan signifikan terhadap organizational performance. Kata Kunci: Organizational Learning, Organizational Commitment, Organizational Citizenship Behavior, Organizational Performance

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