PENGARUH PELATIHAN DAN PENGEMBANGAN KARIR TERHADAP PRESTASI KERJA CUSTOMER SERVICE OFFICER PT. ASURANSI ASTRA BUANA

AGRILIA, ANGGIE (2022) PENGARUH PELATIHAN DAN PENGEMBANGAN KARIR TERHADAP PRESTASI KERJA CUSTOMER SERVICE OFFICER PT. ASURANSI ASTRA BUANA. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The researcher discusses the problem of the influence of Training and Career Development on the Job Performance of Customer Service Officers of PT. Astra Buana Insurance. The purpose of this research is to determine the effect of Performance Assessment, Training and Career Development on the Job Performance of Customer Service Officer PT. Astra Buana Insurance. The population used in this study were employees, especially at the Customer Service Officer of PT. Astra Buana Insurance. The population for this research is the Customer Service Officer of PT. Astra Buana Insurance has 40 employees. Methods of data collection using a questionnaire. The data analysis carried out is the outer model and the inner model using Partial Least Square (PLS). The results showed that job appraisal had a positive and significant effect on job performance, training had a positive and significant effect on job performance, career development had a positive and significant impact on job performance. Keywords: Training, Career Development, Job Performance Peneliti membahas masalah mengenai pengaruh Pelatihan dan Pengembangan Karir terhadap Prestasi Kerja Customer Service Officer PT. Asuransi Astra Buana. Tujuan dari dilaksanakannya penelitian ini adalah untuk mengetahui pengaruh Pelatihan dan Pengembangan Karir terhadap Prestasi Kerja Customer Service Officer PT. Asuransi Astra Buana. Populasi yang digunakan dalam penelitian ini adalah Karyawan khususnya pada bagian Customer Service Officer PT. Asuransi Astra Buana. Populasi untuk penelitian ini adalah Customer Service Officer PT. Asuransi Astra Buana sebanyak 40 karyawan. Metode pengambilan data menggunakan kuesioner. Analisis data yang dilakukan adalah outer model dan inner model menggunakan Partial Least Square (PLS). Hasil penelitian menunjukan pelatihan berpengaruh positif dan signifikan terhadap prestasi kerja, pengembangan karir berpengaruh positif dan signifikan terhadap prestasi kerja. Kata Kunci : Pelatihan, Pengembangan Karir, Prestasi Kerja

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 22 391
Call Number:	SE/31/23/038
NIM/NIDN Creators:	43118110265
Uncontrolled Keywords:	Pelatihan, Pengembangan Karir, Prestasi Kerja
Subjects:	300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 307 Communities/Komunitas > 307.1 Planning and Development/Perencanaan dan Pengembangan 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.1 Organizations/Manajemen Organisasi 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	ADELINA HASNA SETIAWATI
Date Deposited:	25 Jan 2023 02:54
Last Modified:	25 Jan 2023 02:54
URI:	http://repository.mercubuana.ac.id/id/eprint/73681

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