PUTRANTO, DENDY INDRAWAN KARNO (2010) APLIKASI MODEL MALCOLM BALDRIGE UNTUK MENGUKUR KINERJA INSTANSI PEMERINTAH DITJEN PEMBINAAN PENEMPATAN TENAGA KERJA KEMENAKERTRANS. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
The performance evaluation of government institutions is needed to improve the image of public service in the eyes of investors and public. New approaches in system management to evaluate the organization performance are quality management system of the Malcolm Baldrige National Quality Award (MBNQA). This study aims to measure the performance of Dirjen Binapenta Kemenakertrans using the Malcolm Baldrige application. The type of this research is qualitative descriptive explanatory research. The study was conducted through indepth interviews with the organization, followed by an interpretation of the interviews results to evaluate the organization performance by making comparisons based on seven criteria approach superior quality management MBNQA concepts namely: leadership, strategic planning, customer focus, measurement, analysis and knowledge management, employee focus, management processes, and organizational performance results. The assessment criteria based on A-D-L-I (Approach, Deployment, Learning, Integration) and Le-T-C-I (Level, Trend, Comparison, Integration). Total score obtained by the organization based on the results of the evaluation 2007 version MBNQA method is 279 points. Based on the total score, the performance class position of Ditjen Binapenta on level Early Improvement in the MBNQA world-class performance framework. The process approach in all the criteria in the MBNQA criteria are still in early stages of a systematic level, the preparation should be done by doing repairs on the opportunity for improvement (OFI), and to optimize the strength of the organization.Evaluasi terhadap kinerja instansi pemerintah diperlukan untuk meningkatkan citra pelayanan publik di mata investor dan masyarakat. Pendekatan baru dalam system manajemen untuk mengevaluasi kinerja organisasi adalah system manajemen kualitas unggul kriteria Malcolm Baldrige National Quality Award (MBNQA). Penelitian ini bertujuan untuk mengukur kinerja Ditjen Binapenta Kemenakertrans dengan menggunakan aplikasi Malcom Baldrige . Jenis penelitian yang dilaksanakan adalah penelitian kualitatif deskriptif explanatory. Penelitian dilakukan melalui indepth interview terhadap organisasi, dilanjutkan dengan membuat interpretasi terhadap hasil wawancara untuk mengevaluasi kinerja organisasi dengan membuat perbandingan berdasarkan pendekatan 7 kriteria konsep manajemen kualitas unggul MBNQA yaitu: kepemimpinan, perencanaan strategi, fokus pelanggan, pengukuran, analisis dan manajemen pengetahuan, fokus pegawai, manajemen proses, dan hasil-hasil kinerja organisasi. Penilaian kriteria mengacu pada A-D-L-I (Approach, Deployment, Learning, Integration) dan Le-T-C-I (Level, Trend, Comparation, Integration). Skor total yang diperoleh organisasi berdasarkan hasil evaluasi menggunakan metode MBNQA versi 2007 adalah sebesar 279 poin. Berdasarkan skor tersebut, posisi kelas kinerja Ditjen Binapenta berada pada level Early Improvement sesuai MBNQA. Pendekatan proses pada seluruh kriteria dalam kriteria MBNQA masih dalam tahap awal sistematis, Persiapan yang sebaiknya dilakukan organisasi yaitu perlu memperbaiki dan melengkapi kinerjanya dengan melakukan perbaikan terhadap opportunity for improvement (OFI) serta mengoptimalkan kekuatan (strength) yang dimiliki organisasi.
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-551-10-067 |
| NIM/NIDN Creators: | 55107110067 |
| Uncontrolled Keywords: | MSDM, Manajemen sumber daya manusia |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | UMMI RAHMATUSSYIFA |
| Date Deposited: | 20 May 2022 04:16 |
| Last Modified: | 14 Feb 2023 02:48 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/61365 |
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