TRIYATNO, FEBRI (2018) PENGARUH PELATIHAN, BUDAYA ORGANISASI DAN KECERDASAN EMOSIONAL TERHADAP KINERJA TELLER PT BANK CENTRAL ASIA TBK KANTOR CABANG UTAMA DAAN MOGOT. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research aims to know the influence of Training, Organizational Culture and Emotional Intelligence on teller performance. The object for this research is teller magang bakti PT Bank Central Asia Tbk Branch Daan Mogot. The population in this research were 68. This research uses descriptive quantitative approach with Non Probability Sampling method using Saturation Sampling. Data collection using questionnaire and then the data were analyzed using multiple linear regression. Data processing for statistical tests performed with SPSS version 23. The results of this study indicate that the three independent variables (Training, Organizational Culture and Emotional Intelligence) positive and significant effect on teller magang bakti performance PT Bank Central Asia Tbk Branch Daan Mogot. Keyword : Training, Organizational Culture, Emotional Intelligence, Teller Performance Penelitian ini bertujuan untuk mengetahui pengaruh Pelatihan, Budaya Organisasi dan Kecerdasan Emosional terhadap Kinerja Teller. Objek penelitian ini adalah teller magang bakti PT Bank Central Asia Tbk Kantor Cabang Utama Daan Mogot. Populasi dalam penelitian ini berjumlah 68 yang terdiri dari teller magang bakti PT Bank Central Asia Tbk Kantor Cabang Utama Daan Mogot. Hasil Penelitian ini menggunakan pendekatan deskriptif kuantitatif dengan metode Non Probability Sampling menggunakan Sampling jenuh. Pengumpulan data menggunakan kuesioner dan selanjutnya data dianalisis dengan menggunakan regresi linier berganda. Pengolahan data untuk uji statistik dilakukan dengan program SPSS 23. Hasil penelitian ini menunjukkan bahwa ketiga variabel independen (Pelatihan, Budaya Organisasi dan Kecerdasan Emosional) berpengaruh positif dan signifikan terhadap kinerja teller magang bakti PT Bank Central Asia Tbk Kantor Cabang Utama Daan Mogot. Kata Kunci : Pelatihan, Budaya Organisasi, Kecerdasan Emosional, Kinerja Teller.
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