SUKIYANINGSIH, TRI WAHYUNI (2018) STUDI DIMENSI PENGETAHUAN DAN KUALITAS SISTEM: PENDEKATAN D&M IS SUCCESS MODEL (Studi Penggunaan e-SPT Orang Pribadi Pada KPP Kebon Jeruk Satu Jakarta Barat). S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research aims to determine the influence of factual knowledge, conceptual knowledge, procedural knowledge, knowledge of Metacognition, quality system and perceived usefulness. This research is quantitative research on tax payers in KPP Kebon Jeruk Satu Jakarta Barat respondent as many as 84 taxpayers who use e-spt in the reporting of taxes. PLSP Path Modelling (PLS-PM) is used as a tool of analysis in this research. Research data used are derived from questionnaires collected by survey methods. A survey conducted for a month is the month of March 2018. The survey was conducted in the KPP Kebon Jeruk Jakarta One. The results of the analysis show that the factual knowledge to quality systems, conceptual knowledge to procedural knowledge system, the quality of the effect on the quality of the system, knowledge of Metacognition effect to the quality system quality system and effect on perceived usefulness. Keywords: Factual Knowledge, Conceptual Knowledge, Procedural Knowledge, knowledge of Metacognition, quality system, Perceived Usefulness. Penelitian ini bertujuan mengetahui pengaruh pengetahuan faktual, pengetahuan konseptual, pengetahuan prosedural, pengetahuan metakognitif, kualitas sistem dan perceived usefulness. Penelitian ini adalah penelitian kuantitatif pada wajib pajak di KPP Kebon Jeruk Satu Jakarta Barat dengan responden sebanyak 84 wajib pajak yang menggunakan e-spt dalam pelaporan pajaknya. PLSP Path Modelling (PLSPM) digunakan sebagai alat analisis dalam penelitian ini. Data penelitian yang digunakan berasal dari kuesioner yang dikumpulkan dengan metode survei. Survey dilakukan selama satu bulan yaitu bulan maret 2018. Survei dilakukan di KPP Kebon Jeruk Satu Jakarta Barat. Hasil analisis menunjukan bahwa pengetahuan faktual berpegaruh terhadap kualitas sistem, pengetahuan konseptual berpengaruh terhadap kualitas sistem, pengetahuan prosedural berpengaruh terhadap kualitas sistem, pengetahuan metakognitif berpengaruh terhadap kualitas sistem dan kualitas sistem berpengaruh terhadap perceived usefulness. Kata Kunci: Pengetahuan Faktual, Pengetahuan Konseptual, Pengetahuan Prosedural, Pengetahuan Metakognitif, Kualitas sistem, Perceived Usefulness
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