Suhartati, (2011) Analisis Tingkat Kepuasan Pada Konsumen Terhadap Kualitas Pelayanan PT Bank Permata (Studi Kasus pada PT Bank Permata Cabang Balikpapan Jakarta). S1 thesis, Universitas Mercu Buana.
|
Text (Abstrak)
Abstrak.pdf Download (12kB) | Preview |
|
|
Text (Cover)
Cover.pdf Download (98kB) | Preview |
|
![[img]](https://repository.mercubuana.ac.id/style/images/fileicons/text.png) |
Text (Bab 1)
Bab 1.pdf Restricted to Registered users only Download (37kB) |
|
|
Text (Bab 2)
Bab 2.pdf Restricted to Registered users only Download (60kB) |
|
|
Text (Bab 3)
Bab 3.pdf Restricted to Registered users only Download (122kB) |
|
|
Text (Bab 4)
Bab 4.pdf Restricted to Registered users only Download (160kB) |
|
|
Text (Bab 5)
Bab 5.pdf Restricted to Registered users only Download (49kB) |
|
|
Text (Daftar Pustaka dan Lampiran)
Daftar Pustaka dan Lampiran.pdf Restricted to Registered users only Download (4MB) |
| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/MJ. 10 226 |
| Call Number: | SE/31/11/003 |
| NIM/NIDN Creators: | 4310412-006 |
| Uncontrolled Keywords: | Tingkat kepuasan, kualitas pelayanan, menggunakan metode Servqual dan Analisis Importance Performanc |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 01 Apr 2011 12:18 |
| Last Modified: | 24 May 2017 02:27 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/19858 |
Actions (login required)
 |
View Item |
