NABILAH, NABILAH (2026) KOMUNIKASI INTERPERSONAL GENERASI Z DALAM TAHAPAN PERKEMBANGAN HUBUNGAN MELALUI MEDIA SOSIAL WHATSAPP. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
WhatsApp has become the primary interpersonal communication platform for Generation Z in building and developing relationships. Its ease of access and the intensity of communication make WhatsApp a crucial factor in the dynamics of interpersonal relationships, although technology-mediated communication presents its own challenges. This study aims to determine how Generation Z experiences interpersonal communication at each stage of relationship development through WhatsApp. The focus of the study is on the subjects' experiences in establishing, maintaining, and ending interpersonal relationships mediated by communication technology. The research method used is a qualitative approach with a descriptive design and a post-positivist paradigm. The research subjects are Generation Z who actively use WhatsApp, with theoretical foundations in interpersonal communication, stages of relational development according to DeVito, and the concept of computermediated communication (CMC). The research findings indicate that Generation Z’s interpersonal communication through WhatsApp progresses through stages of relationship development, ranging from initial contact to dissolution. Although WhatsApp facilitates the formation of emotional closeness, technology-mediated communication also creates obstacles such as miscommunication, differences in expectations, and limitations in nonverbal expression. Keywords: Interpersonal Communication, Generation Z, Relationship Development Stages, WhatsApp Media sosial WhatsApp menjadi media utama komunikasi interpersonal bagi Generasi Z dalam membangun dan mengembangkan hubungan. Kemudahan akses serta intensitas komunikasi menjadikan WhatsApp berperan penting dalam dinamika relasi interpersonal, meskipun komunikasi yang dimediasi teknologi menghadirkan tantangan tersendiri. Penelitian ini bertujuan untuk mengetahui bagaimana proses komunikasi interpersonal Generasi Z dalam setiap tahapan perkembangan hubungan melalui media sosial WhatsApp. Fokus penelitian diarahkan pada pengalaman subjek penelitian dalam membangun, mempertahankan, hingga mengakhiri hubungan interpersonal yang dimediasi oleh teknologi komunikasi. Metode penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif dan paradigma post-positivisme. Subjek penelitian adalah Generasi Z yang aktif menggunakan WhatsApp, dengan landasan teori komunikasi interpersonal, tahapan perkembangan hubungan menurut DeVito, serta konsep computer mediated communication (CMC). Hasil penelitian menunjukkan bahwa komunikasi interpersonal Generasi Z melalui WhatsApp berlangsung melalui tahapan perkembangan hubungan, mulai dari kontak hingga pembubaran. Meskipun WhatsApp mampu membangun kedekatan emosional, komunikasi yang dimediasi teknologi juga menimbulkan hambatan seperti miskomunikasi, perbedaan ekspektasi, dan keterbatasan ekspresi nonverbal. Kata kunci: Komunikasi Interpersonal, Generasi Z, Tahapan Perkembangan Hubungan, WhatsApp
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