GONCALVES, DOMINGAS DA SILVA (2026) KOMUNIKASI ADAPTIF DALAM PEMBELAJARAN INKLUSIF UNTUK MAHASISWA DISABILITAS DI UNTL DAN UNPAZ. S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Inclusive learning in higher education requires adaptive communication to optimally accommodate the needs of students with disabilities. Adaptive communication is a crucial element in creating equitable, effective, and just learning interactions. This study aims to analyze the forms, patterns, and strategies of adaptive communication implemented by lecturers in inclusive learning for students with disabilities at Universidade Nacional Timor Lorosa’e (UNTL) and Universidade da Paz (UNPAZ) in Timor-Leste. Grounded in Communication Accommodation Theory (CAT), this research explores the processes of communicative convergence and divergence employed by lecturers in responding to the diverse needs of students with visual, hearing, mobility, and learning impairments. The study adopts a post-positivist paradigm with a qualitative approach using a case study method. Data were collected through in-depth interviews, observations, and documentation. The research subjects consisted of three lecturers and four students with disabilities from both universities as research informants. The research was conducted at UNTL and UNPAZ in Dili City, Timor-Leste. The findings indicate that lecturers at UNTL and UNPAZ have implemented various forms of adaptive communication, both verbal and nonverbal, through adjustments in language use, speaking pace, the use of supporting media, and empathetic interpersonal approaches. Convergent communication patterns were more dominantly applied to enhance students’ understanding, comfort, and participation, while divergent patterns emerged in certain situations to maintain academic authority. Such adaptive communication contributes positively to the creation of an inclusive learning environment, although limitations remain in terms of facilities and institutional policies. This study concludes that adaptive communication plays a strategic role in supporting the success of inclusive learning in higher education. Therefore, strengthening lecturers’ competencies as well as developing supportive policies and facilities are necessary to enhance inclusive learning practices for students with disabilities. Keywords: Adaptive Communication, Inclusive Learning, Students with Disabilities, CAT, UNTL, UNPAZ. Pembelajaran inklusif di perguruan tinggi menuntut adanya komunikasi yang adaptif agar kebutuhan mahasiswa disabilitas dapat terakomodasi secara optimal. Komunikasi adaptif menjadi elemen penting dalam menciptakan interaksi pembelajaran yang setara, efektif, dan berkeadilan. Penelitian ini bertujuan menganalisis bentuk, pola, dan strategi komunikasi adaptif yang diterapkan dosen dalam pembelajaran inklusif bagi mahasiswa disabilitas di Universidade Nacional Timor Lorosa’e (UNTL) dan Universidade da Paz (UNPAZ) di TimorLeste. Berlandaskan Communication Accommodation Theory (CAT), penelitian ini mengeksplorasi proses konvergensi dan divergensi komunikasi yang dilakukan dosen dalam menghadapi keberagaman kebutuhan mahasiswa dengan hambatan penglihatan, pendengaran, mobilitas, maupun kesulitan belajar. Penelitian menggunakan paradigma post-positivisme dengan pendekatan kualitatif melalui metode studi kasus. Teknik pengumpulan data meliputi wawancara mendalam, observasi, dan dokumentasi. Subjek penelitian terdiri dari tiga dosen dan empat mahasiswa disabilitas dari kedua universitas sebagai informan penelitian. Lokasi penelitian di UNTL dan UNPAZ kota Dili, Timor-Leste. Hasil penelitian menunjukkan bahwa dosen di UNTL dan UNPAZ telah menerapkan berbagai bentuk komunikasi adaptif, baik verbal maupun nonverbal, melalui penyesuaian bahasa, kecepatan berbicara, penggunaan media pendukung, serta pendekatan interpersonal yang empatik. Pola komunikasi konvergen lebih dominan digunakan untuk meningkatkan pemahaman, kenyamanan, dan partisipasi mahasiswa disabilitas, sementara pola divergen muncul dalam situasi tertentu untuk mempertahankan otoritas akademik. Komunikasi adaptif tersebut berkontribusi positif terhadap terciptanya suasana pembelajaran yang inklusif, meskipun masih terdapat keterbatasan pada fasilitas dan kebijakan institusional. Kata kunci: Komunikasi Adaptif, Pembelajaran Inklusif, Mahasiswa Disabilitas, CAT, UNTL, UNPAZ.
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