FAUZIAH, DINI (2025) PENGARUH KUALITAS PRODUK, CITRA MEREK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PADA KONSUMEN UNIQLO (Studi pada Wilayah Jakarta Barat). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
The growing fashion trend has positioned UNIQLO as one of the preferred clothing brands, especially in West Jakarta. This study aims to examine the effect of product quality, brand image, and price on consumers' purchasing decisions toward UNIQLO. A total of 165 respondents were selected using purposive sampling. Data were collected through a Google Form questionnaire and analyzed using Structural Equation Modeling (SEM) with the Partial Least Square (PLS) approach via SmartPLS 4.0 software. The findings reveal that product quality, brand image, and price each have a positive and significant impact on purchasing decisions. This indicates that these three factors play a crucial role in influencing consumers to buy UNIQLO products. Therefore, it is recommended that UNIQLO maintain product quality, enhance brand image, and apply pricing strategies that align with consumer value perceptions. Keywords: Product Quality, Brand Image, Price, Purchase Decision, UNIQLO. Tren fashion yang terus berkembang menjadikan UNIQLO sebagai salah satu merek pakaian yang diminati, khususnya di Jakarta Barat. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk, citra merek, dan harga terhadap keputusan pembelian konsumen UNIQLO. Sebanyak 165 responden dipilih melalui teknik purposive sampling, dengan data dikumpulkan melalui kuesioner Google Form dan dianalisis menggunakan metode Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS) melalui aplikasi SmartPLS 4.0. Hasil penelitian menunjukkan bahwa kualitas produk, citra merek, dan harga masing-masing berpengaruh positif dan signifikan terhadap keputusan pembelian. Temuan ini menunjukkan bahwa ketiga faktor tersebut berperan penting dalam mendorong konsumen untuk membeli produk UNIQLO. Oleh karena itu, UNIQLO disarankan untuk terus menjaga kualitas produk, memperkuat citra merek, serta menerapkan strategi harga yang sesuai dengan nilai yang dirasakan konsumen. Kata Kunci: Kualitas Produk, Citra Merek, Harga, Keputusan Pembelian, UNIQLO.
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