SUTARVAN, TIARA MULYAWATI (2025) PENGARUH GREEN PRODUCT QUALITY, COUNTRY OF ORIGIN DAN ONLINE CUSTOMER REVIEW TERHADAP KEPUTUSAN PEMBELIAN PRODUK GREEN SKINCARE INNISFREE DI JABODETABEK. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research aims to analyze the influence of green product quality, country of origin and online customer reviews on purchasing decisions for green skincare products on Innisfree. The object of this research is respondents who have purchased and used Innisfree who live in Jabodetabek. The research sample in this study used 105 respondents. The sampling technique used a questionnaire with a data analysis approach using descriptive quantitative with the SmartPLS 3.0 statistical application analysis tool. As a result, the Green Product Quality and Online Customer Review variables have a positive and significant influence, while the Country of Origin variable has influence but not significant on purchasing decisions for Green Skincare Innisfree. Keywords : Green Product Quality, Country of Origin, Online Customer Review, Purchased Decision, Green Skincare. Penelitian ini bertujuan untuk menganalisis pengaruh green product quality, country of origin dan online customer review terhadap keputusan pembelian green product skincare Innisfree. Objek penelitian ini adalah responden yang pernah membeli dan menggunakan Innisfree yang berdomisili di Jabodetabek. Sampel penelitian pada penelitian ini menggunakan 105 responden. Teknik pengambilan sampel menggunakan kuisioner dengan pendekatan analisis data menggunakan descriptive quantitative dengan alat analisis aplikasi statistic SmartPLS 3.0. Hasilnya variabel green product quality dan online customer review memiliki pengaruh positif dan signifikan sedangkan country of origin berpengaruh tetapi tidak signifikan terhadap Keputusan Pembelian produk Green Skincare Innisfree. Kata kunci : Green Product Quality, Country of origin, Online Customer Review, Keputusan Pembelian, Green Skincare
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