EVALUASI PENGARUH KUALITAS PELAYANAN, QUALITY CONTROL DAN KEPEMIMPINAN TERHADAP PRODUKTIVITAS JASA PENGURUSAN PENERBITAN SURETY BOND MENGGUNAKAN STRUCTURAL EQUATION MODELING - PARTIAL LEAST SQUARE DI PT. PUTRA ANUINDO PERKOSO

SULAEMAN, UJANG AMAL (2025) EVALUASI PENGARUH KUALITAS PELAYANAN, QUALITY CONTROL DAN KEPEMIMPINAN TERHADAP PRODUKTIVITAS JASA PENGURUSAN PENERBITAN SURETY BOND MENGGUNAKAN STRUCTURAL EQUATION MODELING - PARTIAL LEAST SQUARE DI PT. PUTRA ANUINDO PERKOSO. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This research was conducted to evaluate the influence of service quality, quality control and leadership on the productivity of surety bond issuance management services using Structural Equation Modeling-Partial Least Square at PT. Anuindo Perkoso's son. This research is research that uses quantitative methods. The population in this study includes all Partners at PT. Putra Anuindo Perkoso numbered approximately 83 customers, with the sampling technique used, namely a saturated sample which took the entire population of 83 respondents. The results of this research show that service quality has a positive and significant effect on productivity, quality control has a positive and significant effect on productivity, and leadership has a positive and significant effect on productivity. Keywords: Service Quality, Quality Control, Leadership, Productivity. Penelitian ini dilakukan untuk melakukan evaluasi Pengaruh Kualitas Pelayanan, Quality Control Dan Kepemimpinan Terhadap Produktivitas Jasa Pengurusan Penerbitan Surety Bond Menggunakan Structural Equation Modeling-Partial Least Square Di PT. Putra Anuindo Perkoso. Penelitian ini merupakan penelitian yang menggunakan metode kuantitatif. Populasi dalam penelitian ini mencakup seluruh Mitra di PT. Putra Anuindo Perkoso berjumlah kurang lebih 83 Nasabah, dengan Teknik pengambilan sampel yang digunakaan yaitu sampel jenuh yang mana mengambil seluruh jumlah populasi sebanyak 83 responden. Hasil penelitian ini menunjukan bahwa Kualitas pelayanan berpengaruh positif dan signifikan terhadap produktivitas, Quality control berpengaruh positif dan signifikan terhadap produktivitas, dan Kepemimpinan berpengaruh positif dan signifikan terhadap produktivitas. Kata Kunci : Kualitas Pelayanan, Quality Control, Kepemimpinan, Produktivitas.

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 25 007
NIM/NIDN Creators:	43119110280
Uncontrolled Keywords:	Kualitas Pelayanan, Quality Control, Kepemimpinan, Produktivitas.
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan 200 Religion/Agama > 260 Christian Social Theology/Teologi Sosial Kristen > 268 Religious Education/Pendidikan Agama Kristen, Pengajaran Agama Kristen > 268.7 Services/Pelayanan 300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 303 Social Process/Proses Sosial > 303.3 Coordination and Control/Koordinasi dan Kontrol > 303.34 Leadership/Kepemimpinan 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	khalimah
Date Deposited:	06 Jan 2025 08:02
Last Modified:	06 Jan 2025 08:02
URI:	http://repository.mercubuana.ac.id/id/eprint/93424

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