PENGARUH STRES KERJA, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN (Studi pada Divisi Telemarketing di PT. Nusantara Xpress Kilat )

TRISNAWATI, NUR SHOLEHA (2023) PENGARUH STRES KERJA, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN (Studi pada Divisi Telemarketing di PT. Nusantara Xpress Kilat ). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to analyze the effect of Job Stress, Job Satisfaction and Organizational Commitment on Employee Performance (Case Study on Employees at PT. Nusantara Xpress Kilat in the Telemarketing Division). The population analyzed in this study were all employees of PT. Nusantara Xpress Kilat Telemarketing Self Collection Point division, with a total of 69 permanent employees. The sample used was 69 employees of the telemarketing division using the saturated sample method. The data analysis method uses Smart PLS Version 3.3.2. The results of the study show that work stress has a negative and significant effect on the performance of employees of the telemarketing division, job satisfaction has a positive and significant effect on the performance of employees of the telemarketing division, and organizational commitment has a positive and significant effect on the performance of employees of the telemarketing division Keywords: Employee Performance, Job Stress, Job Satisfaction, Organizational Commitment Penelitian ini bertujuan untuk menganalisis pengaruh Stres Kerja, Kepuasan Kerja dan Komitmen Organisasi terhadap Kinerja Karyawan (Studi Kasus pada Karyawan di PT. Nusantara Xpress Kilat di Divisi Telemarketing). Populasi yang dianalisis pada penelitian ini adalah seluruh karyawan PT. Nusantara Xpress Kilat divisi Telemarketing Self Collection Point yang berjumlah 69 orang karyawan tetap. Sampel yang dipergunakan adalah sebanyak 69 karyawan divisi telemarketing dengan metode sampel jenuh. Metode analisis data menggunakan Smart PLS Versi 3.3.2. Hasil Penelitian menunjukkan bahwa stres kerja berpengaruh negatif dan signifikan terhadap kinerja karyawan divisi telemarketing, kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan divisi telemarketing, dan komitmen organisasi berpengaruh positif dan signifikan terhadap kinerja karyawan divisi telemarketing Kata Kunci: Kinerja Karyawan, Stres Kerja, Kepuasan Kerja, Komitmen Organisasi

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 23 476
Call Number: SE/31/23/500
NIM/NIDN Creators: 43119110143
Uncontrolled Keywords: Kinerja Karyawan, Stres Kerja, Kepuasan Kerja, Komitmen Organisasi
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.1 Organizations/Manajemen Organisasi
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: khalimah
Date Deposited: 05 Dec 2023 05:53
Last Modified: 05 Dec 2023 05:53
URI: http://repository.mercubuana.ac.id/id/eprint/84578

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