DARMAWAN, WILLIAM (2021) DAMPAK IMPLEMENTASI ENTERPRISE RESOURCE PLANNING (ERP) YANG DIUKUR DENGAN METODE BALANCED SCORECARD TERHADAP KINERJA MANAJERIAL (Studi Kasus pada PT Astra Sedaya Finance). S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This study aims to measure the success of ERP implementation as part of the company's strategic plan. Successful ERP implementation is reflected in user satisfaction and overall performance, which should be measured periodically to evaluate the impact of ERP implementation on managerial performance. This research was conducted through a survey by distributing questionnaires to Oracle ERP users in PT Astra Sedaya Finance. ERP implementation is measured using the Balanced Scorecard method. This model uses four interrelated perspectives, namely the Financial perspective, the Customer perspective, the Internal Business Process perspective, and the Learning and Growth perspective. The survey results show that there is a relationship between ERP implementation in terms of these four perspectives, which affects Managerial Performance. Thus, it can be concluded that ERP implementation affects Managerial Performance. Keywords: Enterprise Resource Planning (ERP), ERP System Performance, Balance Scorecard, Oracle, Managerial Performance Penelitian ini bertujuan untuk mengukur keberhasilan implementasi ERP sebagai bagian dari rencana strategis perusahaan. Implementasi ERP yang sukses tercermin dalam kepuasan pengguna dan kinerja secara keseluruhan, yang harus diukur secara berkala untuk mengevaluasi dampak implementasi ERP terhadap kinerja manajerial. Penelitian ini dilakukan melalui survei dengan menyebarkan kuesioner kepada pengguna Oracle ERP di PT Astra Sedaya Finance. Implementasi ERP diukur dengan menggunakan metode Balanced Scorecard. Model ini menggunakan empat perspektif yang saling terkait, yaitu perspektif Keuangan, perspektif Pelanggan, perspektif Proses Bisnis Internal, dan perspektif Pembelajaran dan Pertumbuhan. Hasil survei menunjukkan adanya hubungan antara implementasi ERP ditinjau dari keempat perspektif tersebut, berpengaruh terhadap Kinerja Manajerial. Dengan demikian, dapat disimpulkan bahwa implementasi ERP berpengaruh terhadap Kinerja Manajerial. Kata Kunci: Enterprise Resource Planning (ERP), ERP System Performance, Balance Scorecard, Oracle, Managerial Performance.
| Item Type: | Thesis (S2) |
|---|---|
| NIM/NIDN Creators: | 55519310003 |
| Uncontrolled Keywords: | Enterprise Resource Planning (ERP), ERP System Performance, Balance Scorecard, Oracle, Managerial Performance. |
| Subjects: | 300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial 300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 307 Communities/Komunitas 300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 307 Communities/Komunitas > 307.1 Planning and Development/Perencanaan dan Pengembangan |
| Divisions: | Pascasarjana > Magister Akuntansi |
| Depositing User: | Dede Muksin Lubis |
| Date Deposited: | 09 Oct 2023 07:32 |
| Last Modified: | 09 Oct 2023 07:32 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/82242 |
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