PENGARUH PENERAPAN TQM (TOTAL QUALITY MANAGEMENT) TERHADAP KINERJA PROYEK (STUDI PADA : PROYEK HOTEL&RESORT - PUNCAK)

RIYADI, RIZKI (2020) PENGARUH PENERAPAN TQM (TOTAL QUALITY MANAGEMENT) TERHADAP KINERJA PROYEK (STUDI PADA : PROYEK HOTEL&RESORT - PUNCAK). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

TotalQualityManagement(TQM)isoneofthephilosophiessupportedbythecompany thatneedstobeimproved,sothatthecompanycanproduceneedsthatareinlinewith customer expectations. One of the hotel & resortconstructioncompaniesthatusesTQM as aqualitymanagementconceptintheircompanyinordertomeettheneedsin accordancewithcustomerdemand,buttheprojectrequiresadelayofoneyearfromthe initialplan,oneofwhichisinaccordancewithinternalcommunicationproblems. TQMonpartialoroverallprojectperformanceontophotel&resortconstruction projects.ByusingthequestionnaireasameasurementtoolandSPSSsoftwarefordata processingapplicationsobtained. TherewasanincreaseinTQMtoincreaseperformanceby82.3%.Aswellastheresults of theperformanceoftheTQMindicatorpartiallyonprojectperformanceare46.8% formanagementcommitment,43.5%fortraining,51.1%forcontinuousimprovement, 59.8% forcooperation,58.7%forleadershipquality,66.9%forcustomersatisfaction, 62.9% forcustomersatisfaction,62.2%forcustomercommunication,62.2%for customercommunication,69.6%fortotalqualityandmeasurement,79.4%forprocess improvement,69.5%foracquisitionofsuppliers. Keywords:TotalQualityManagement(TQM),SPSS,ConstructionProjects TotalQualityManagement (TQM)adalahsuatufilosofikomprehensifaktifitas perusahaanyangberfokuskepadaperbaikanberkesinambungan,Agarperusahaandapat menghasilkankebutuhansesuaidenganekspektasipelanggan.Salahsatuperusahaan konstruksihotel&resortyangmenggunakanTQMsebagaikonsepmanajemenkualitas di perusahaannyaagardapatmenghasilkankebutuhansesuaidenganpermintaan pelanggan,namunproyektersebutmengalamiketerlambatansatutahundarirencana awal,salahsatunyadisebabkanolehmasalahkomunikasiinternal. KonseppenelitianiniuntukmengujipengaruhpenerapanTQMterhadapkinerjaproyek secaraparsialataupunsecarabersamaankhususnyapadaproyekkonstruksihotel& resortpuncak.DenganmenggunakankuisonersebagaialatukurdansoftwareSPSS untukaplikasipengolahandatayangdiperoleh. HasilmenunjukkanbahwapengaruhTQMterhadapkinerjaproyekkonstruksi menggunakanregresiliniersederhanaadalahsebesar82.3%.Sertahasilpengaruh indikatorTQMsecaraparsialterhadapkinerjaproyekadalah46.8%untukkomitmen manajemen,43.5%untukpelatihan,51.1%untukperbaikanberkesinambungan,59.8% untukkerjasama,58.7%untukkualitaskepemimpinan,66.9%untukkepuasan pelanggan,62.2%untukkomunikasi,69.6%untuktotalkualitasdanpengukuran,79.4% untukpeningkatanproses,69.5%untukketerlibatanpemasok. KataKunci:TotalQualityManagement (TQM), SPSS, ProyekKonstruksi.

Item Type: Thesis (S1)
Call Number CD: FT/SIP. 20 139
NIM/NIDN Creators: 41118110213
Uncontrolled Keywords: Total Quality Management (TQM), SPSS, Proyek Konstruksi.
Subjects: 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil > 624.9 Building, Structure, and Installation/Bangunan, Struktur, dan Instalasi
600 Technology/Teknologi > 690 Buildings/Teknik Bangunan
600 Technology/Teknologi > 690 Buildings/Teknik Bangunan > 690.1-690.9 Standard Subdivisions of Planning, Anaysis, Engineering Design/Subdivisi Standar Dari Perencanaan, Analisa dan Teknik Bangunan > 690.1 Structural Elements/Struktur Bahan Dasar Teknik Bangunan
600 Technology/Teknologi > 690 Buildings/Teknik Bangunan > 690.1-690.9 Standard Subdivisions of Planning, Anaysis, Engineering Design/Subdivisi Standar Dari Perencanaan, Analisa dan Teknik Bangunan
Divisions: Fakultas Teknik > Teknik Sipil
Depositing User: Dede Muksin Lubis
Date Deposited: 19 Jan 2023 02:39
Last Modified: 02 May 2023 03:33
URI: http://repository.mercubuana.ac.id/id/eprint/73558

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