PENGARUH PENERAPAN TQM (TOTAL QUALITY MANAGEMENT) TERHADAP KINERJA PROYEK (STUDI PADA : PROYEK HOTEL&RESORT - PUNCAK)

RIYADI, RIZKI (2020) PENGARUH PENERAPAN TQM (TOTAL QUALITY MANAGEMENT) TERHADAP KINERJA PROYEK (STUDI PADA : PROYEK HOTEL&RESORT - PUNCAK). S1 thesis, Universitas Mercu Buana Jakarta.

Preview	Text (HAL COVER) 01. COVER.pdf Download (480kB) | Preview
	Text (BAB I) 02. BAB I PENDAHULUAN.pdf Restricted to Registered users only Download (126kB)
	Text (BAB II) 03. BAB II KAJIAN PUSTAKA.pdf Restricted to Registered users only Download (250kB)
	Text (BAB III) 04. BAB III METODOLOGI PENELITIAN.pdf Restricted to Registered users only Download (290kB)
	Text (BAB IV) 05. BAB IV ANALISIS DATA DAN PEMBAHASAN.pdf Restricted to Registered users only Download (295kB)
	Text (BAB V) 06. BAB V KESIMPULAN.pdf Restricted to Registered users only Download (108kB)
	Text (DAFTAR PUSTAKA) 07. DAFTAR PUSTAKA - Rizki.pdf Restricted to Registered users only Download (139kB)
	Text (LAMPIRAN) 08. Daftar Lampiran .pdf Restricted to Registered users only Download (59kB)

Abstract

TotalQualityManagement(TQM)isoneofthephilosophiessupportedbythecompany thatneedstobeimproved,sothatthecompanycanproduceneedsthatareinlinewith customer expectations. One of the hotel & resortconstructioncompaniesthatusesTQM as aqualitymanagementconceptintheircompanyinordertomeettheneedsin accordancewithcustomerdemand,buttheprojectrequiresadelayofoneyearfromthe initialplan,oneofwhichisinaccordancewithinternalcommunicationproblems. TQMonpartialoroverallprojectperformanceontophotel&resortconstruction projects.ByusingthequestionnaireasameasurementtoolandSPSSsoftwarefordata processingapplicationsobtained. TherewasanincreaseinTQMtoincreaseperformanceby82.3%.Aswellastheresults of theperformanceoftheTQMindicatorpartiallyonprojectperformanceare46.8% formanagementcommitment,43.5%fortraining,51.1%forcontinuousimprovement, 59.8% forcooperation,58.7%forleadershipquality,66.9%forcustomersatisfaction, 62.9% forcustomersatisfaction,62.2%forcustomercommunication,62.2%for customercommunication,69.6%fortotalqualityandmeasurement,79.4%forprocess improvement,69.5%foracquisitionofsuppliers. Keywords:TotalQualityManagement(TQM),SPSS,ConstructionProjects TotalQualityManagement (TQM)adalahsuatufilosofikomprehensifaktifitas perusahaanyangberfokuskepadaperbaikanberkesinambungan,Agarperusahaandapat menghasilkankebutuhansesuaidenganekspektasipelanggan.Salahsatuperusahaan konstruksihotel&resortyangmenggunakanTQMsebagaikonsepmanajemenkualitas di perusahaannyaagardapatmenghasilkankebutuhansesuaidenganpermintaan pelanggan,namunproyektersebutmengalamiketerlambatansatutahundarirencana awal,salahsatunyadisebabkanolehmasalahkomunikasiinternal. KonseppenelitianiniuntukmengujipengaruhpenerapanTQMterhadapkinerjaproyek secaraparsialataupunsecarabersamaankhususnyapadaproyekkonstruksihotel& resortpuncak.DenganmenggunakankuisonersebagaialatukurdansoftwareSPSS untukaplikasipengolahandatayangdiperoleh. HasilmenunjukkanbahwapengaruhTQMterhadapkinerjaproyekkonstruksi menggunakanregresiliniersederhanaadalahsebesar82.3%.Sertahasilpengaruh indikatorTQMsecaraparsialterhadapkinerjaproyekadalah46.8%untukkomitmen manajemen,43.5%untukpelatihan,51.1%untukperbaikanberkesinambungan,59.8% untukkerjasama,58.7%untukkualitaskepemimpinan,66.9%untukkepuasan pelanggan,62.2%untukkomunikasi,69.6%untuktotalkualitasdanpengukuran,79.4% untukpeningkatanproses,69.5%untukketerlibatanpemasok. KataKunci:TotalQualityManagement (TQM), SPSS, ProyekKonstruksi.

Item Type:	Thesis (S1)
Call Number CD:	FT/SIP. 20 139
NIM/NIDN Creators:	41118110213
Uncontrolled Keywords:	Total Quality Management (TQM), SPSS, Proyek Konstruksi.
Subjects:	600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil > 624.9 Building, Structure, and Installation/Bangunan, Struktur, dan Instalasi 600 Technology/Teknologi > 690 Buildings/Teknik Bangunan 600 Technology/Teknologi > 690 Buildings/Teknik Bangunan > 690.1-690.9 Standard Subdivisions of Planning, Anaysis, Engineering Design/Subdivisi Standar Dari Perencanaan, Analisa dan Teknik Bangunan > 690.1 Structural Elements/Struktur Bahan Dasar Teknik Bangunan 600 Technology/Teknologi > 690 Buildings/Teknik Bangunan > 690.1-690.9 Standard Subdivisions of Planning, Anaysis, Engineering Design/Subdivisi Standar Dari Perencanaan, Analisa dan Teknik Bangunan
Divisions:	Fakultas Teknik > Teknik Sipil
Depositing User:	Dede Muksin Lubis
Date Deposited:	19 Jan 2023 02:39
Last Modified:	02 May 2023 03:33
URI:	http://repository.mercubuana.ac.id/id/eprint/73558

Actions (login required)

View Item