PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, EFIKASI DIRI, DAN KOMUNIKASI ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada Cabang Taman Palem Lestari dan Pantai Indah Kapuk Restoran Warung Rawit Jakarta)

KURNIAWAN, MUZAKI (2021) PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, EFIKASI DIRI, DAN KOMUNIKASI ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada Cabang Taman Palem Lestari dan Pantai Indah Kapuk Restoran Warung Rawit Jakarta). S1 thesis, Universitas Mercu Buana Jakarta.

[img]
Preview
 Text (HAL COVER)
Cover, Lembar Pengesahan, Surat Pernyataan Karya Sendiri, Abstrak, Kata Pengantar, Daftar Isi, Daftar Tabel, Daftar Gambar, Daftar Lampiran.pdf
Download (730kB) | Preview
[img] Text (BAB I)
BAB I.pdf
Restricted to Registered users only
Download (337kB)
[img] Text (BAB II)
BAB II.pdf
Restricted to Registered users only
Download (477kB)
[img] Text (BAB III)
BAB III.pdf
Restricted to Registered users only
Download (409kB)
[img] Text (BAB IV)
BAB IV.pdf
Restricted to Registered users only
Download (944kB)
[img] Text (BAB V)
BAB V.pdf
Restricted to Registered users only
Download (211kB)
[img] Text (DAFTAR PUSTAKA)
DAFTAR PUSTAKA.pdf
Restricted to Registered users only
Download (305kB)
[img] Text (LAMPIRAN)
LAMPIRAN.pdf
Restricted to Registered users only
Download (995kB)

Abstract

The purpose of this study was to determine the effect of transformational leadership, self-efficacy, and organizational communication on organizational citizenship behavior (OCB) at the Taman Palem Lestari and Pantai Indah Kapuk branches of Warung Rawit Jakarta Restaurant. This research uses a quantitative descriptive approach. This research was conducted at the Taman Palem Lestari and Pantai Indah Kapuk Branch of Warung Rawit Jakarta Restaurant with a population of all employees in two branches totaling 53 employees. This study uses data analysis techniques Structural Equation Modeling (SEM) and data processing using Partial Least Square (PLS) with a sample size of 53 employees. The data collection technique was done by using a questionnaire. The results of this study indicate that transformational leadership has a positive and significant effect on organizational citizenship behavior (OCB), self-efficacy has a positive and significant effect on organizational citizenship behavior (OCB), and organizational communication has a positive and significant effect on organizational citizenship behavior (OCB) in Taman Branch. Palem Lestari and Pantai Indah Kapuk Restaurant Warung Rawit Jakarta. Keywords: Transformational Leadership, Self Efficacy, Organizational Communication, and Organizational Citizenship Behavior (OCB). Tujuan penelitian ini adalah untuk mengetahui pengaruh kepemimpinan transformasional, efikasi diri, dan komunikasi organisasi terhadap organizational citizenship behavior (OCB) pada Cabang Taman Palem Lestari dan Pantai Indah Kapuk Restoran Warung Rawit Jakarta. Penelitian ini menggunakan pendekatan deskriptif kuantitatif. Penelitian ini dilakukan di Cabang Taman Palem Lestari dan Pantai Indah Kapuk Restoran Warung Rawit Jakarta dengan populasi seluruh karyawan di dua cabang yang berjumlah 53 karyawan. Penelitian ini menggunakan teknik analisis data Structural Equation Modeling (SEM) dan pengelolahan data menggunakan Partial Least Square (PLS) dengan jumlah sampel 53 Karyawan. Teknik pengumpulan data dilakukan dengan kuesioner. Hasil penelitian ini menunjukkan bahwa kepemimpinan transformasional berpengaruh positif dan signifikan terhadap organizational citizenship behavior (OCB), efikasi diri berpengaruh positif dan signifikan terhadap organizational citizenship behavior (OCB), dan komunikasi organisasi berpengaruh positif dan signifkan terhadap organizational citizenship behavior (OCB) pada Cabang Taman Palem Lestari dan Pantai Indah Kapuk Restoran Warung Rawit Jakarta. Kata kunci : Kepemimpinan Transformasional, Efikasi Diri, Komunikasi Organisasi, dan Organizational Citizenship Behavior (OCB).

Item Type: Thesis (S1)
NIM/NIDN Creators: 43117010074
Uncontrolled Keywords: Kepemimpinan Transformasional, Efikasi Diri, Komunikasi Organisasi, dan Organizational Citizenship Behavior (OCB).
Subjects: 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.5 Management of Production/Manajemen Produksi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.7 Management of Supplies/Manajemen Persediaan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.8 Marketing, Management of Distribution/Marketing, Manajemen Distribusi
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 24 Mar 2022 05:03
Last Modified: 24 Mar 2022 05:03
URI: http://repository.mercubuana.ac.id/id/eprint/58776

Actions (login required)

View Item View Item
UMB Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.