SUHENDRIS, SUHENDRIS (2019) ANALISIS PERSIAPAN IMPLEMENTASI DAN SERTIFIKASI ISO 9001:2015 MENGGUNAKAN METODE GAP ANALYSIS DAN METODE PERBAIKAN SOP DI PERUSAHAAN DISTRIBUTOR ALAT BERAT EXCAVATOR DI CIBITUNG. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
Market alat berat di Indonesia sangat besar, peluang meningkatkan bisnis alat berat terbuka lebar, semua pesaing akan memberikan produk dan pelayanan terbaik untuk pelanggannya. Untuk itu perusahaan perlu membangun suatu sistem berstandar Internasional. Sistem tersebut dikenal dengan Quality Management System (QMS) dan dikembangkan dalam sertifikasi standar ISO 9001:2015. ISO 9001 adalah suatu standar yang berisi persyaratan Sistem Manajemen Mutu yang diterbitkan oleh International Organization for Standarization (IOS). Perusahaan yang menjadi objek penelitian adalah Perusahaan Distributor Alat Berat Excavator di Cibitung yang bergerak dalam bidang penjualan alat berat dan pelayanan purna jual. Permasalahan yang sedang terjadi di perusahaan ini adalah banyak pembayaran uang muka pembelian unit dan suku cadang yang tidak dapat ditagih dikarenakan dokumen yang terkait proses pembelian banyak yang tidak ada dan juga hilang, selain itu juga banyak komplain terkait ketersediaan suku cadang dan jasa servis, hal ini merupakan salah satu dampak tidak langsung belum menerapkan QMS ISO 9001:2015. Tujuan penelitian adalah untuk mengevaluasi kondisi Perusahaan Distributor Alat Berat Excavator di Cibitung saat ini dan menilai kesiapan Perusahaan dalam pemenuhan standar ISO 9001:2015, dan memberikan rekomendasi kepada Perusahaan dalam menyusun dokumen mutu perusahaan sesuai persyaratan ISO 9001:2015. Metode yang digunakan adalah Gap Analysis persyaratan ISO 9001:2015. Perhitungan pada Gap Analysis menggunakan checklist yang dibuat berdasarkan persyaratan ISO 9001:2015, dan hasilnya nanti akan menunjukan seberapa besar kesiapan Perusahaan Distributor Alat Berat Excavator di Cibitung memenuhi standar ISO 9001:2015. Dari hasil penelitian penilaian Gap Analysis yang didapat maka peneliti akan memberikan solusi/usulan perbaikan untuk point penilaian yang persentasinya kecil. Kata kunci: industri, quality manajemen system, ISO, gap analysis, ISO 9001:2015 Market heavy equipment in Indonesia is very large, the opportunity to increase the heavy equipment business is wide open, and all competitors will provide the best products and services to their customers. For that the company needs to build an international standard system. The system is known as Quality Management System (QMS) and developed in ISO 9001: 2015 standard certification. ISO 9001 is a standard that contains the requirements of the Quality Management System issued by the International Organization for Standarization (IOS). Companies that become the object of research is Distributor Company of Excavator Heavy Equipment in Cibitung engaged in the sale of heavy equipment and after-sales service. The problems that are happening in this company are a lot of down payment for unit and spare parts that can not be collected because the documents related to the purchasing process are missing and missing, as well as many complaints related to the availability of spare parts and services, one indirect impact has not been implemented QMS ISO 9001: 2015. The objective of the study is to evaluate the current condition of the Distributor Company of Excavator Heavy Equipment in Cibitung and assess the Company's readiness in compliance with ISO 9001: 2015 standards, and to provide recommendations to the Company in preparing the quality documents of the company in accordance with ISO 9001: 2015 requirements. The method used is Gap Analysis requirements of ISO 9001: 2015. The calculations on Gap Analysis use checklists made based on the requirements of ISO 9001: 2015, and the results will show how much the Distributor Company of Excavator Heavy Equipment in Cibitung readiness meets the ISO 9001: 2015 standards. From the results of research assessments Gap Analysis obtained then the researchers will provide solutions / proposed improvement for the point of assessment of a small percentage. Keywords: industry, quality management system, ISO, gap analysis, ISO 9001: 2015
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-553-19-022 |
| NIM/NIDN Creators: | 55316120030 |
| Uncontrolled Keywords: | industry, quality management system, ISO, gap analysis, ISO 9001: 2015, industri, quality manajemen system, ISO, gap analysis, ISO 9001:2015,MTI, Rekayasa Produktivitas dan Kualitas |
| Subjects: | 600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | ORYZA LUVITA |
| Date Deposited: | 11 Mar 2022 04:17 |
| Last Modified: | 07 Jul 2022 06:45 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/57802 |
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