PENGARUH KEPUASAN KERJA, KOMUNIKASI ORGANISASI DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Studi pada Karyawan PT. Selamanya Sukses Abadi)

WARTIKAH, WARTIKAH (2020) PENGARUH KEPUASAN KERJA, KOMUNIKASI ORGANISASI DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Studi pada Karyawan PT. Selamanya Sukses Abadi). S1 thesis, Universitas Mercu Buana.

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Abstract

This study was to analyze the effect of job satisfaction, organizational communication and organizational commitment on organizational citizenship behavior in PT. Selamanya Sukses Abadi. The object of this research is the employees who work at PT. Selamanya Sukses Abadi. This research was conducted on 50 respondents using a quantitative descriptive approach. Determination of sample size using saturated sample technique, namely taking the entire population. Methods of data collection using a survey method, with the research instrument is a questionnaire. The approach used in this research is the Structural Equation Model (SEM) with the Smart-PLS analysis tool. This study proves that job satisfaction has a positive and significant effect on organizational citizenship behavior. Organizational communication has a positive and significant effect on organizational citizenship behavior. Organizational commitment has a positive and significant effect on organizational citizenship behavior. Keywords: Job Satisfaction, Organizational Communication, Organizational Commitment, Organizational Citizenship Behavior Penelitian ini untuk menganalisis pengaruh kepuasan kerja, komunikasi organisasi dan komitmen organisasi terhadap organizational citizenship behavior PT.Selamanya Sukses Abadi. Objek penelitian ini adalah karyawan yang bekerja di PT.Selamanya Sukses Abadi. Penelitian ini dilakukan terhadap 50 responden dengan menggunakan pendekatan deskriptif kuantitatif. Penentuan ukuran sampel menggunakan teknik sampel jenuh yaitu mengambil keseluruhan populasi. Metode pengumpulan data menggunakan metode survey, dengan instrument penelitian adalah kuesioner. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS. Penelitian ini membuktikan bahwa kepuasan kerja berpengaruh positif dan signifikan terhadap organizational citizenship behavior. Komunikasi organisasi berpengaruh positif dan signifikan terhadap organizational citizenship behavior. Komitmen organisasi berepngaruh positif dan signifikan terhadap organizational citizenship behavior. Kata Kunci: Kepuasan Kerja, Komunikasi Organisasi, Komitmen Organisasi, organizational citizenship behavior

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 20 079
NIM/NIDN Creators: 43115110092
Uncontrolled Keywords: Kepuasan Kerja, Komunikasi Organisasi, Komitmen Organisasi, organizational citizenship behavior
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.2 Interpersonal Relations/Hubungan Antar Individu > 158.26 Interpersonal Relations with Works Associates/Hubungan Individu dengan Rekan Kerja
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja > 158.723 Job Burnout/Kelelahan Kerja
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 28 Feb 2022 15:33
Last Modified: 08 Mar 2022 01:40
URI: http://repository.mercubuana.ac.id/id/eprint/56919

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