PENGARUH PELATIHAN, MOTIVASI KERJA DAN GAYA KEPEMIMPINAN TERHADAP KINERJA AGENT INBOUND DI CONTACT CENTER 121 PT KERETA API INDONESIA (PERSERO) JAKARTA (Studi kasus di Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta)

SUTIAWAN, MAMAN (2020) PENGARUH PELATIHAN, MOTIVASI KERJA DAN GAYA KEPEMIMPINAN TERHADAP KINERJA AGENT INBOUND DI CONTACT CENTER 121 PT KERETA API INDONESIA (PERSERO) JAKARTA (Studi kasus di Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine the effect of Training, Work Motivation and Leadership Style on Employee Performance of Agent Inbound Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta. This study was conducted on 75 respondents using quantitative descriptive approach with non probability sampling method using saturated sampling, data collection using questionnaires and data analysis used is multiple linear regression and processed with PLS version 3.2. Keyword : Training, Work Motivation, Leadership Style, Employee Performance Penelitian ini bertujuan untuk mengetahui pengaruh Pelatihan, Motivasi Kerja, dan gaya kepemimpinan terhadap Kinerja Karyawan Agent Inbound Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta. Penelitian ini dilakukan terhadap 75 responden dengan menggunakan pendekatan deskriptif kuantitatif dengan metode non probability sampling menggunakan jenuh sampling, pengumpulan data dengan menggunakan kuesioner dan analisis data yang digunakan adalah regresi linier berganda dan diolah dengan PLS versi 3.0. Kata Kunci : Pelatihan, Motivasi Kerja, Gaya Kepemimpinan, Kinerja Karyawan

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 20 205
NIM/NIDN Creators: 43115120061
Additional Information: Pelatihan, Motivasi Kerja, Gaya Kepemimpinan, Kinerja Karyawan
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 155 Differential and Developmental Psychology/Psikologi Diferensial dan Psikologi Perkembangan > 155.9 Environmental Psychology/Psikologi Lingkungan > 155.92 Influence of Social Environment/Pengaruh Lingkungan Sosial
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 155 Differential and Developmental Psychology/Psikologi Diferensial dan Psikologi Perkembangan > 155.9 Environmental Psychology/Psikologi Lingkungan > 155.93 Influence of Specific Situations/Pengaruh Situasi Tertentu
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 07 Jan 2022 01:46
Last Modified: 25 Mar 2022 03:26
URI: http://repository.mercubuana.ac.id/id/eprint/53772

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