EVALUASI SISTEM MANAJEMEN MUTU ISO 9001 : 2015 PADA PROYEK RANCANG BANGUN RUSUNAMI TRANSIT ORIENTED DEVELOPMENT TANJUNG BARAT (Studi Kasus : Proyek Pembangunan Rancang Bangun Rusunami Transit Oriented Development Tanjung Barat, Jakarta Selatan)

YANTO, HERI (2020) EVALUASI SISTEM MANAJEMEN MUTU ISO 9001 : 2015 PADA PROYEK RANCANG BANGUN RUSUNAMI TRANSIT ORIENTED DEVELOPMENT TANJUNG BARAT (Studi Kasus : Proyek Pembangunan Rancang Bangun Rusunami Transit Oriented Development Tanjung Barat, Jakarta Selatan). S1-Sarjana thesis, Universitas Mercu Buana Jakarta.

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Abstract

Quality is the level of characteristics inherent in products and services that meet the initial requirements or desires. The West Tanjung TOD Rusunami Design and Development Project is one of the projects undertaken by PT Brantas Abipraya (Persero) which is engaged in construction services. The problem raised is how the results of the evaluation of the quality management system with ISO 9001: 2015 standards in the Tanjung Barat TOD Rusunami Design Development Project. To find out, the submission of the questionnaire and interview was carried out through related personnel. Evaluation of the application of ISO 9001: 2015 quality standards (clauses 4 to 10) can be done using variable scale Likert scale. From the results of data analysis of the application of ISO 9001: 2015 quality standards in the Tanjung West TOD Rusunami Design Development project, the maturity level of 3 to 4. Where the maturity level of 3 to 4 can be said is that the quality management system applied is quite good. However, the level obtained has not yet reached the target set by the company, which is level 5. In order to achieve the target, the company should conduct an evaluation of HR competencies, proper budget planning, management concerns, monitoring customer satisfaction, optimizing facilities and infrastructure, optimizing quality targets, quality targets, innovation product, opportunity risk evaluation and socialization of the quality management system to the company employe. Key Word: Quality management system, ISO 9001: 2015, liker scale, maturity level, clauses Mutu adalah tingkat karakteristik yang melekat pada produk dan jasa yang mencukupi persyaratan atau keinginan awal. Proyek Pembangunan Rancang Bangun Rusunami TOD Tanjung Barat merupakan salah satu proyek yang di kerjakan oleh PT Brantas Abipraya (persero) yang bergerak di bidang jasa konstruksi. Permasalahan yang diangkat adalah bagaimana hasil dari evaluasi sistem manajemen mutu dengan standar ISO 9001 : 2015 pada Proyek Pembangunan Rancang Bangun Rusunami TOD Tanjung Barat. Untuk mengetahuinya, maka dilakukan pengajuan kuesioner dan wawancara melalui personil terkait. Penilaian penerapan standar mutu ISO 9001 : 2015 (klausul 4 sampai 10) ini dapat dengan skala variabel menggunakan skala likert. Dari hasil analisis data penerapan standar mutu ISO 9001 : 2015 pada proyek pembangunan Rancang Bangun Rusunami TOD Tanjung Barat didapat tingkat kematangan 3 sampai 4. Dimana tingkat kematangan 3 sampai 4 ini dapat dibilang bahwa sistem manajemen mutu yang diterapkan sudah cukup baik. Namun, tingkat yang didapat belum mencapai target yang diharapkan perusahaan, yaitu tingkat 5. Agar dapat mencapai target maka sebaiknya perusahaan melakukan evaluasi kompetensi SDM, perencanaan anggaran yang tepat, kepedulian manajemen, monitoring kepuasan pelangggan, optimalisasi sarana dan prasarana, pemamtntau sasaran mutu, inovasi produk, evaluasi resiko peluang serta perlu diadakan sosialiasi sistem manajemen mutu kepada personil perushaaan. Kata Kuci : Sistem manajemen mutu, ISO 9001 : 2015, skala likert, tingkat kematangan, klausul

Item Type: Thesis (S1-Sarjana)
Call Number: ST/11/20/008
NIM: 41118110157
Uncontrolled Keywords: Sistem manajemen mutu, ISO 9001 : 2015, skala likert, tingkat kematangan, klausul
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.2 Museum Management and Use of Physical Plant/Manajemen Museum > 069.22 Planning for Buildings/Merencanakan Bangunan
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil > 624.9 Building, Structure, and Installation/Bangunan, Struktur, dan Instalasi
Divisions: Fakultas Teknik > Teknik Sipil
Depositing User: Virda Syifa
Date Deposited: 02 Feb 2021 05:51
Last Modified: 02 Feb 2021 05:51
URI: http://repository.mercubuana.ac.id/id/eprint/52101

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