ANALISIS KINERJA & TINGKAT KEPUASAN BUS SEKOLAH RUTE 12. TERMINAL KALIDERES - GAJAH MADA

FARISANDY, AFIF (2019) ANALISIS KINERJA & TINGKAT KEPUASAN BUS SEKOLAH RUTE 12. TERMINAL KALIDERES - GAJAH MADA. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The increasing number of two-wheeled vehicle that accompanied peningkata the numbers of accidents and traffic offenders especially by drivers who are still students, making the Jakarta City Government organized a free school bus transportation. However with the increasing school bus users, so the school bus during rush hour mangalami over load and feared overcrowding may occur conflicts between schools, for that final project aims to evaluate performance of school bus rute12. To meet that goal in doing a survey on board and interviews regarding the service of passengers, further analysis was performed based on minimum service Standards (SPM), Importance Peformance Analysis (IPA), test statistics and rules The Governor of the province of Jakarta about the formation of the Organization and the work unit manager land transportation Office of school transportation. Operational performance analysis of school buses based on minimum service Standards (SPM), school buses on the route is included in the assessment of both, with some indicators are still lacking include speed of travel, the time of service, frequency, starting and the end of the trip. Further on the results of user satisfaction with the kuisoner test Importance Peformance Analysis (IPA) on which A quadrant 4 indicators into key priorities include the waiting room clean and comfortable, the timeliness of arrivals and departure, the ability of officers in helping passengers facing difficulties, caring officer against passengers. and on the quadrant D there are 1 excessive indicators i.e. patience of staff in providing service. Hypothesis test results obtained from data showing that a pad service factor quadrant A does not affect the satisfaction of the passengers, while the service factors on quadrant B, C and D affect the level of satisfaction of passengers. Keywords: School Bus routes 12, minimum service Standards (SPM), Importance Peformance Analysis (IPA), user satisfaction. Meningkatnya jumlah kendaraan roda dua yang diiringi peningkata angka kecelakaan dan pelanggar lalu lintas terutama oleh pengemudi yang masih pelajar, membuat pemkot DKI Jakarta mengadakan angkutan bus sekolah gratis. Namun dengan meningkatnya pengguna bus sekolah, sehingga pada jam sibuk bus sekolah mangalami over load dan dikhawatirkan berdesak-desakan dapat terjadi konflik antar sekolah, untuk itu tugas akhir ini bertujuan mengevaluasi kinerja bus sekolah rute12. Untuk memenuhi tujuan tersebut di lakukan survey on board dan wawancara mengenai pelayanan terhadap penumpang, selanjutnya analisis dilakukan berdasarkan Standar Pelayanan Minimal (SPM), Importance Peformance Analysis (IPA), uji statistik dan Peraturan Gubernur Provinsi Daerah Khusus Ibukota Jakarta tentang pembentukan organisasi dan tata kerja unit pengelola angkutan sekolah dinas perhubungan darat. Dari analisis kinerja operasional bus sekolah berdasarkan Standar Pelayanan Minimal (SPM), bus sekolah pada rute ini masuk dalam penilaian baik, denga beberapa indikator yang masih kurang diantaranya kecepatan perjalanan, waktu pelayanan, frekuensi, awal dan akhir perjalanan. Selanjutnya pada hasil kuisoner kepuasan pengguna dengan uji Importance Peformance Analysis (IPA) pada kuadran A tedapat sebanyak 4 indikator yang menjadi prioritas utama diantaranya ruang tunggu yang bersih dan nyaman, ketepatan waktu kedatangan dan keberangkatan, kemampuan petugas dalam membantu kesulitan yang dihadapi penumpang, kepedulian petugas terhadap penumpang. dan pada kuadran D terdapat 1 indikator yang berlebihan yaitu kesabaran staf dalam memberikan pelayanan. Dari hasil uji hipotesis didapatkan data yang menunjukkan bahwa faktor pelayanan pad a kuadran A tidak mempengaruhi kepuasan penumpang, sedangkan faktor pelayanan pada kuadran B,C dan D mempengaruhi tingkat kepuasan penumpang. Kata Kunci : Bus sekolah rute 12, Standar Pelayanan Minimal (SPM), Importance Peformance Analysis (IPA), Kepuasan pengguna.

Item Type: Thesis (S1)
NIM: 41113010019
Uncontrolled Keywords: Bus sekolah rute 12, Standar Pelayanan Minimal (SPM), Importance Peformance Analysis (IPA), Kepuasan pengguna.
Subjects: 300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 388 Ground Transportation/Transportasi Jalan Raya > 388.1 Roads/Jalan
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan > 625.7 Road Engineering/Teknik Jalan Raya
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan > 625.8 Artificial Road Surfaces/Teknik Permukaan Jalan Raya Buatan
700 Arts/Seni, Seni Rupa, Kesenian > 710 Civic and Lanscape Art/Seni Perkotaan dan Pertamanan > 711 Area Planning/Perencanaan Wilayah Perkotaan dan Pertamanan > 711.4 City Planning/Tata Kota
Divisions: Fakultas Teknik > Teknik Sipil
Depositing User: Dede Muksin Lubis
Date Deposited: 09 Oct 2019 02:23
Last Modified: 09 Oct 2019 02:23
URI: http://repository.mercubuana.ac.id/id/eprint/51204

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