ANALISIS PENGARUH KEPUASAN KERJA DAN STRES KERJA TERHADAP INTENSI PROGRAM MAGISTER MANAJEMEN UNIVERSITAS MERCU TURNOVER KARYAWAN CUSTOMER SERVICE DI PT. HUAWEI TECH INVESTMENT

BIYANG, ALFIAN LUTHER (2019) ANALISIS PENGARUH KEPUASAN KERJA DAN STRES KERJA TERHADAP INTENSI PROGRAM MAGISTER MANAJEMEN UNIVERSITAS MERCU TURNOVER KARYAWAN CUSTOMER SERVICE DI PT. HUAWEI TECH INVESTMENT. S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to examine and analyze the effect of job satisfaction and work stress on turnover intense customer service employees at PT. Huawei Tech Investment. The research data is the collected data from interviews, questionnaires and supporting documents from HR division PT. Huawei Tech Investment for 5 years in a row from 2011 to 2015. The sampling method using saturated sampling method. From a population of 50 people, the sample used 50 people as well. The analytical method used in this research is multiple linear regression. The results showed job satisfaction and work stress together (simultaneously) significantly influence turnover intention. Partially show that job satisfaction is significant negative effect on turnover intentions, while work stress positive significant effect on turnover intention. Job stress is the biggest significant variable in influencing the intention turnover customer service employee at PT. Huawei Tech Investment. Keywords : job satisfaction, work stress, intention turnover Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh kepuasan kerja dan stress kerja terhadap intense turnover karyawan customer service di PT. Huawei Tech Investment. Data penelitian merupakan data yang dihimpun dari wawancara, kuesioner dan data penunjang dari HRD PT. Huawei Tech Investment selama 5 tahun berturut-turut dari 2011 sampai 2015. Metode sampling yang Digunakan adalah metode sampling jenuh. Dari populasi 50 orang, sampel yang digunakan adalah sebesar 50 orang juga. Metode analisis yang digunakan dalam penelitian ini adalah regresi linear berganda. Hasil penelitian menunjukkan kepuasan kerja dan stres kerja secara bersama-sama (simultan) berpengaruh secara signifikan terhadap intensi turnover. Secara parsial menunjukkan bahwa kepuasan kerja berpengaruh signifikan negatif terhadap intensi turnover, sedangkan stres kerja berpengaruh signifikan positif terhadap intensi turnover. Stres kerja merupakan variabel yang paling besar pengaruhnya terhadap intensi turnover karyawan customer service di PT. Huawei Tech Investment. Kata kunci : kepuasan kerja, stres kerja, intensi turnover

Item Type: Thesis (S2)
Call Number CD: CD/551. 17 072
Call Number: TM/51/17/081
NIM: 55114110280
Uncontrolled Keywords: kepuasan kerja, stres kerja, intensi turnover
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja
100 Philosophy and Psychology/Filsafat dan Psikologi > 170 Ethics, Moral Philosophy/Etika, Filsafat Moral > 174 Occupational Ethics/Etika Jabatan, Etika Profesi > 174.1 Clergy/Etika Karyawan
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.3 Outdoor Employees/Karyawan Di Luar Ruangan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.6 Employee Hours and Duties/Jam dan Tugas Karyawan
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 04 Oct 2019 09:11
Last Modified: 04 Oct 2019 09:11
URI: http://repository.mercubuana.ac.id/id/eprint/51044

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