PENGARUH TOTAL QUALITY MANAGEMENT (TQM), SISTEM PENGUKURAN KINERJA DAN SISTEM PENGHARGAAN TERHADAP KINERJA MANAJERIAL (STUDI KASUS PADA KOPERASI DI JAKARTA BARAT)

AYULIA, FERA (2019) PENGARUH TOTAL QUALITY MANAGEMENT (TQM), SISTEM PENGUKURAN KINERJA DAN SISTEM PENGHARGAAN TERHADAP KINERJA MANAJERIAL (STUDI KASUS PADA KOPERASI DI JAKARTA BARAT). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This research is meant to examine the influence of Total Quality Management (TQM), Performance Measurement Systems and Reward Systems on Managerial Performance. The study sample consisted of 100 Cooperative respondents. Sampling is done by purposive sampling method. The type of data used in this study is primary data. The research method is quantitative, while the analysis technique uses Variance Based Structural Equation Modeling, Partial Least Square (PLS). The results of the study of the coefficient of determination were 42.3%, and each of the variables Total Quality Management (TQM), performance measurement systems and reward systems had a positive and significant effect on managerial performance. While 57.7% is explained by other factors not included in this study. The results of testing the feasibility of the model obtained that the model is feasible to be used for further research. The results of hypothesis testing, namely the effect of the Total Quality Management (TQM) variable, performance measurement system and reward system have a positive and significant effect on managerial performance. Keywords: Total Quality Management (TQM), performance measurement, rewards, managerial performance Penelitian ini bertujuan untuk menguji pengaruh Total Quality Management (TQM), Sistem Pengukuran Kinerja dan Sistem Penghargaan terhadap Kinerja Manajerial. Sampel penelitian ini terdiri dari 100 responden. Pengambilan sampel dilakukan dengan metode purposive sampling. Jenis data yang digunakan dalam penelitian ini adalah data primer. Metode penelitian yaitu kuantitatif, sedangkan teknik analisis menggunakan Variance Based Structural Equation Modeling, Partial Least Square (PLS). Hasil dari penelitian nilai koefisien determinasi sebesar 42,3%, dan masingmasing dari variabel Total Quality Management (TQM), sistem pengukuran kinerja dan sistem penghargaan mempunyai pengaruh positif dan signifikan terhadap kinerja manajerial. Sedangkan 57,7% dijelaskan oleh faktor-faktor lain yang tidak diikutsertakan dalam penelitian ini. Hasil pengujian kelayakan model didapat bahwa model layak digunakan untuk penelitian lebih lanjut. Hasil pengujian hipotesis yaitu pengaruh variabel Total Quality Management (TQM), sistem pengukuran kinerja dan sistem penghargaan berpengaruh positif dan signifikan terhadap kinerja manajerial. Kata kunci: Total Quality Management (TQM), pengukuran kinerja, penghargaan, kinerja manajerial

Item Type: Thesis (S1)
NIM: 43214120038
Uncontrolled Keywords: Total Quality Management (TQM), pengukuran kinerja, penghargaan, kinerja manajerial
Subjects: 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.1 Constructive Accounting/Akuntansi Konstruktif
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.4 Specific Fields of Accounting/Bidang Akuntansi Tertentu > 657.42 Cost Accounting/Akuntansi Biaya
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.6 Specific Kinds of Accounting/Jenis Akuntansi Tertentu > 657.61 Public Accounting/Akuntansi Publik
Divisions: Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User: Virda Syifa
Date Deposited: 13 Jun 2019 04:13
Last Modified: 13 Jun 2019 04:13
URI: http://repository.mercubuana.ac.id/id/eprint/48885

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