SISTEM INFORMASI HELPDESK DAN DASHBOARD LAYANAN PENGADAAN SECARA ELEKTRONIK (LPSE) (STUDI KASUS : KEMENTERIAN PERDAGANGAN)

FUTY, WIYAMA (2018) SISTEM INFORMASI HELPDESK DAN DASHBOARD LAYANAN PENGADAAN SECARA ELEKTRONIK (LPSE) (STUDI KASUS : KEMENTERIAN PERDAGANGAN). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Helpdesk is a management system that handles customer needs related to services and questions. In the LPSE (Electronic Procurement Service) Ministry of Commerce (KEMENDAG) the helpdesk system is still using conventional system, it causes problems such as searching old data, difficulty in report making, high risk of information error, inaccurate information, information authorization, inaccuracy of information, and the need for excess effort in report generation. These problems result in poor quality of information and the inefficiency of the reporting process. In designing the helpdesk system the authors use waterfall method and fishbone analysis with PHP programming language and MySQL database. In this research resulted a web based helpdesk system that suits the needs of agencies. Keywords : helpdesk, information quality, reporting process efficiency, system, waterfall, fishbone, Electronic Procurement Service. Helpdesk merupakan sistem manajemen yang menangani kebutuhan konsumen terkait pelayanan maupun pertanyaan. Pada kegiatan LPSE (Layanan Pengadaan Secara Elektronik) Kementerian Perdagangan (KEMENDAG) sistem helpdesk yang diterapkan masih menggunakan sistem konvensional, hal ini menimbulkan permasalahan seperti pencarian data yang lama, kesulitan dalam pembuatan laporan, resiko kesalahan informasi yang tinggi, ketidak akuratan informasi, belum adanya otorisasi informasi, ketidaktepatan informasi, dan perlunya usaha berlebih dalam pembuatan laporan. Permasalahan tersebut berakibat pada buruknya kualitas informasi serta ketidakefisiennya proses pelaporan. Dalam merancang sistem helpdesk tersebut penulis menggunakan metode waterfall dan analisa fishbone dengan bahasa pemrograman PHP dan database MySQL. Pada penelitian ini dihasilkan suatu system helpdesk berbasis web yang sesuai dengan kebutuhan instansi. Kata Kunci : helpdesk, kualitas informasi, efisiensi proses pelaporan, sistem, waterfall, fishbone, Layanan Pengadaan Secara Elektronik

Item Type: Thesis (S1)
NIM: 41814010170
Uncontrolled Keywords: helpdesk, kualitas informasi, efisiensi proses pelaporan, sistem, waterfall, fishbone, Layanan Pengadaan Secara Elektronik
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem > 003.5 Computer Modeling and Simulation/Model dan Simulasi Komputer > 003.54 Information Theory/Teori Informasi
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.5 Service to Users/Layanan Kepada Pengguna Perpustakaan > 025.52 Reference and Information Services/Layanan Referensi dan Informasi > 025.523 Cooperative Information Services/Layanan Informasi
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.44 Features and Special Topics/Fitur dan Topik Khusus > 070.444 Miscellaneous Information, Advice, Amusement/Berbagai Macam Informasi, Saran, Hiburan
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Virda Syifa
Date Deposited: 13 Dec 2018 02:57
Last Modified: 13 Dec 2018 02:57
URI: http://repository.mercubuana.ac.id/id/eprint/46050

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