PENGARUH KUALITAS PELAYANAN SEKOLAH, KOMPETENSI GURU, & FASILITAS SEKOLAH TERHADAP KEPUASAN SISWA (Studi Kasus di SMK TI Manbaul Ulum)

DARMAWAN, FEBRI (2018) PENGARUH KUALITAS PELAYANAN SEKOLAH, KOMPETENSI GURU, & FASILITAS SEKOLAH TERHADAP KEPUASAN SISWA (Studi Kasus di SMK TI Manbaul Ulum). S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This thesis aims to determine the effect of service quality, teacher competence, and school facilities on student satisfaction in SMK TI Manba'ul Ulum Tangerang. The population in this study are students of SMK TI Manba'ul Ulum Tangerang academic year 2015/2016, ranging from class X to XII. The sample taken is a whole student with a total of 221 students. Data on service quality, teacher competence, and school facilities were collected through questionnaires distributed throughout the students, collected data were analyzed using multiple regression techniques partially and simultaneously by categorizing by class and gender to see the variation of result after analyzed either partially and simultaneously. Keywords : Service Quality, Teacher Competence, Facility, Satisfaction Tesis ini bertujuan untuk mengetahui pengaruh kualitas pelayanan, kompetensi guru, dan fasilitas sekolah terhadap kepuasan siswa di SMK TI Manba’ul Ulum Tangerang. Populasi pada penelitian ini adalah siswa SMK TI Manba’ul Ulum Tangerang tahun ajaran 2015/2016 mulai dari kelas X sampai dengan XII. Sampel yang diambil merupakan keseluruhan siswa dengan jumlah 221 siswa. Data mengenai kualitas pelayanan, kompetensi guru, dan fasilitas sekolah dikumpulkan melalui kuesioner yang disebar keseluruh siswa, data yang terkumpul dianalisis dengan menggunakan teknik regresi berganda secara parsial dan simultan dengan mengkategorikan berdasarkan kelas dan gender untuk melihat variasi hasil setelah dianalisis baik secara parsial dan juga simultan. Kata kunci : Kualitas Pelayanan, Kompetensi Guru, Fasilitas, Kepuasan

Item Type: Thesis (S2)
Call Number CD: CD/551. 18 072
NIM: 55114120270
Uncontrolled Keywords: Kualitas Pelayanan, Kompetensi Guru, Fasilitas, Kepuasan
Subjects: 200 Religion/Agama > 260 Christian Social Theology/Teologi Sosial Kristen > 268 Religious Education/Pendidikan Agama Kristen, Pengajaran Agama Kristen > 268.7 Services/Pelayanan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.8 Accounting for Enterprises Enganged in Specific Kinds of Activities/Akuntansi Usaha yang Bergerak dalam Jenis Kegiatan Tertentu > 657.83 Service and Professionals Activities/Kegiatan Pelayanan dan Profesional
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
700 Arts/Seni, Seni Rupa, Kesenian > 700. Arts/Seni, Seni Rupa, Kesenian > 700.1-700.9 Standards Subdivisions of The Arts/Subdivisi Standard dari Karya Seni > 700.4 Special Topics in The Arts/Topik Tertentu dalam Karya Seni > 700.41 Arts Displaying Specific Qualities of Style, Mood, Viewpoint/Seni Menampilkan Kualitas Gaya Tertentu, Suasana Hati, Sudut Pandang
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 24 Oct 2018 07:21
Last Modified: 07 Nov 2018 02:27
URI: http://repository.mercubuana.ac.id/id/eprint/45188

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