ANALISIS PEMASARAN RELASIONAL DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DAN IMPLIKASINYA PADA LOYALITAS PELANGGAN DI PT PRECISION TOOLS SERVICE INDONESIA (PTSI)

NUGRAHA, ROBBY HAKIM (2020) ANALISIS PEMASARAN RELASIONAL DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DAN IMPLIKASINYA PADA LOYALITAS PELANGGAN DI PT PRECISION TOOLS SERVICE INDONESIA (PTSI). S2 thesis, UNIVERSITAS MERCU BUANA.

[img]
Preview
 Text
ROBBY HAKIM NUGRAHA_55116320008 01 COVER.pdf
Download (2MB) | Preview
[img] Text
ROBBY HAKIM NUGRAHA_55116320008 02 BAB 1.pdf
Restricted to Registered users only
Download (2MB)
[img] Text
ROBBY HAKIM NUGRAHA_55116320008 03 BAB 2.pdf
Restricted to Registered users only
Download (6MB)
[img] Text
ROBBY HAKIM NUGRAHA_55116320008 04 BAB 3.pdf
Restricted to Registered users only
Download (1MB)
[img] Text
ROBBY HAKIM NUGRAHA_55116320008 05 BAB 4.pdf
Restricted to Registered users only
Download (6MB)
[img] Text
ROBBY HAKIM NUGRAHA_55116320008 06 BAB 5.pdf
Restricted to Repository staff only
Download (512kB)
[img] Text
ROBBY HAKIM NUGRAHA_55116320008 07 DAFTAR PUSTAKA .pdf
Restricted to Registered users only
Download (874kB)
[img] Text
ROBBY HAKIM NUGRAHA_55116320008 08 LAMPIRAN .pdf
Restricted to Registered users only
Download (5MB)
Item Type: Thesis (S2)
NIM/NIDN Creators: 55116320008
Uncontrolled Keywords: Loyalitas Pelanggan, Kepuasan Pelanggan, Pemasaran Relasional, Kualitas Pelayanan
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.6 Personnel Management of Museum/Manajemen Personalia Museum > 069.62 Regulations for Patrons/Peraturan untuk Pelanggan
200 Religion/Agama > 260 Christian Social Theology/Teologi Sosial Kristen > 268 Religious Education/Pendidikan Agama Kristen, Pengajaran Agama Kristen > 268.7 Services/Pelayanan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.8 Accounting for Enterprises Enganged in Specific Kinds of Activities/Akuntansi Usaha yang Bergerak dalam Jenis Kegiatan Tertentu > 657.83 Service and Professionals Activities/Kegiatan Pelayanan dan Profesional
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Rifky
Date Deposited: 03 Aug 2026 03:12
Last Modified: 03 Aug 2026 03:12
URI: http://repository.mercubuana.ac.id/id/eprint/102991

Actions (login required)

View Item View Item
UMB Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.