USULAN PERBAIKAN PROSES REKRUTMEN DENGAN METODE LEAN SIX SIGMA PADA PERUSAHAAN LAYANAN INFORMASI

KURNIATI, KURNIATI (2024) USULAN PERBAIKAN PROSES REKRUTMEN DENGAN METODE LEAN SIX SIGMA PADA PERUSAHAAN LAYANAN INFORMASI. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Information Services Company is a BPM (Business Process Management) company that specifically focuses on services and solutions related to business process management. There are several flows in the recruitment process carried out in the recruitment department that are less efficient and effective. The purpose of this study is to find the factors that cause inefficiency and effectiveness of the recruitment process using the Lean Six Sigma (DMAIC) method and fishbone diagram and then provide suggestions to the company to be used as improvement material. The data used is a recap of incoming job orders from January to March 2023 and overdue job order data. The calculation results obtained a sigma value of 2.21 which shows that the quality of the process is still very low and a lot of waste occurs. This is influenced by the schedule mismatch factor which is done manually, the participants who pass do not meet the user's qualifications, and the monitoring of participant data is done manually. Therefore, it is proposed to optimize the workflow with the use of recruitment technology. Keywords: Recruitment, Lean Six Sigma, DMAIC, Fishbone Diagram Perusahaan Layanan Informasi yaitu sebuah BPM Company (Business Process Management) perusahaan yang secara khusus berfokus pada layanan dan solusi terkait manajemen proses bisnis. Ada beberapa flow pada proses rekrutmen yang dilakukan pada departement recruitment yang kurang efisien dan efektif. Tujuan penelitian ini yaitu mencari faktor-faktor penyebab tidak efisien dan efektifnya proses rekrutmen dengan metode Lean Six Sigma (DMAIC) dan diagram fishbone kemudian memberikan usulan ke perusahaan untuk dijadikan bahan improvement. Data yang digunakan yaitu rekapan job order yang masuk dari Januari hingga Maret 2023 serta data job order overdue. Hasil perhitungan didapatkan nilai sigma sebesar 2.21 yang menunjukkan bahwa kualitas proses masih sangat rendah dan banyak waste yang terjadi. Hal ini dipengaruhi oleh faktor mismatch jadwal yang dilakukan secara manual, peserta yang lolos tidak memenuhi kualifikasi user, serta monitoring data peserta dilakukan secara manual. Oleh karena itu diusulkan untuk optimalisasi alur kerja dengan penggunaan teknologi rekrutmen. Kata Kunci : Rekrutmen, Lean Six Sigma, DMAIC, Diagram Fishbone

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